Admissions Counselor
About The Position
StoneCrest Center is expanding its services with a newly renovated satellite campus in Mt. Clemens, Michigan, scheduled to open in February 2027. The campus will include three new units serving acute adult patients with a variety of mental health and psychiatric diagnoses. The Clinical Intake & Admissions Specialist facilitates admissions, conducts clinical intake assessments, and manages utilization review processes to help ensure patients receive the most appropriate level of care. The role coordinates timely access to treatment, verifies benefits, secures authorizations, and supports continuity of care while serving as a liaison among patients, families, referral sources, providers, and payors. It emphasizes exceptional customer service, patient safety, and quality outcomes.
Requirements
- Master’s degree in a social services or human services field, including psychology, counseling, social work, sociology, health administration, or nursing, or an RN nursing license.
- Current licensure appropriate to the area of clinical specialty, as designated by the state in which the facility operates.
- CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
Nice To Haves
- Two or more years of experience in healthcare-related admissions.
- One or more years of experience in mental or behavioral health working with individuals in a clinical or observational capacity.
- LLMSW or LMSW.
- LLPC or LPC.
- First aid certification may be preferred depending on the state or facility.
Responsibilities
- Respond to inquiries about the facility within facility policy timeframes.
- Develop therapeutic relationships with patients and families.
- Verify benefit eligibility and communicate benefit information to the business office and the patient or significant other.
- Collaborate with facility medical and psychiatric personnel on recommendations regarding pending referrals.
- Coordinate admissions and transfers from referral sources and between levels of care within the facility.
- Maintain knowledge of milieu management.
- Promptly communicate projected admissions to designated internal representatives.
- Obtain clinical information from referral sources or patients, including medical comorbidity information, before admission when possible.
- Schedule and complete pre-admission assessments when applicable, consult with the admitting physician, and communicate disposition recommendations to the patient or family.
- Prepare and maintain medical record documentation to support authorization for the requested level of care.
- Complete initial pre-authorization for treatment and admission before admission when possible and within payor timeframes.
- Register patients in the registration and accounting system and complete admission and consent forms with them.
- Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
- Prioritize patient safety and provide responsive customer service.
- Coordinate appropriate follow-up care and referrals for patients who are not admitted.
- Conduct safety checks and ensure supervision occurs at 15-minute intervals, as specified in special precautions, or according to individualized supervision guidelines.
- Perform other functions and tasks as assigned.
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What This Job Offers
Job Type
Full-time
