Admissions Coordinator - INTERNAL OPENING FOR KSU EMPLOYEES ONLY

Kent State • Kent, OH

5d • Onsite

About The Position

To coordinate admission efforts in the Division of Enrollment Management. This role ensures a high level of quality service to applicants, admitted students, and faculty and staff, serving as a key liaison for external and internal constituents. The Admissions Coordinator is responsible for executing application and admissions processes, maintaining data integrity within the Student Information System (SIS) and Customer Relationship Management (CRM) system, and analyzing data to support decision-making and process improvement. The position also involves maintaining the security of admission records, providing leadership for recruitment and admission projects, and offering training and functional guidance to employees.

Requirements

• Bachelor’s degree in computer science, business, communications, English, education or relevant field.
• Three years of related experience in admissions or other relevant fields.
• Must be able to occasionally work evenings or weekends, including additional hours during peak admission periods or to meet project deadlines.
• Essential project management skills
• Microsoft Office Suite including Word, Excel, PowerPoint
• Banner, Cognos and/or CRM software
• Providing exceptional customer service
• Written and verbal communication and interpersonal skills
• Organizing information and projects
• Adhering to deadlines
• Ensure a high level of quality service with a strong attention to details
• Analyze and develop a variety of problem solving techniques and determine alternative viable courses of action
• Manage people and projects
• Be self-directed and work within a team-oriented environment
• Work effectively with diverse populations
• Work a flexible work schedule including nights and weekends, and additional hours during peak admission periods or to meet project deadlines
• Learn CRM and student information systems
• Reason logically and creatively identify problems, draw valid conclusions, and develop effective solutions

Nice To Haves

• Master’s degree in computer science, business, communications, education or related field.
• Experience in student admissions in higher education.
• Experience utilizing CRM and student information systems.

Responsibilities

• Ensure a high level of quality service to applicants, admitted students, and faculty and staff; serve as a key liaison for external and internal constituents.
• Coordinate and execute application and admissions processes; including clarifying policies and procedures, monitoring application completeness, and issuing offers of admissions.
• Maintain data integrity within Student Information System (SIS) and Customer Relationship Management (CRM) system; develop and execute reports to identify, troubleshoot and resolve data and processing errors.
• Analyze data to support decision making, process improvement, and quality assurance efforts.
• Maintain the security of admission records and files.
• Provide leadership for recruitment and admission projects.
• Provide training and functional guidance of administrative/professional employees and/or direct supervision of support staff on an ongoing basis.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level