Admissions Coordinator
About The Position
This hands-on role involves guiding customers through the entire admissions process. As a champion of aged care admissions and regulatory requirements, the Admissions Coordinator significantly contributes to meeting sales targets and maintaining healthy occupancy levels. They cultivate and manage relationships with referrers, oversee the complete admissions journey—from initial enquiry follow-up and facility tours to fee discussions and supporting prospective residents and their families with admissions paperwork. If you’re passionate about making a difference in aged care and have the skills we’re looking for, we want to hear from you!
Requirements
- Resilient, compassionate and have a whole lot of heart.
- Committed to delivering exceptional patient-centered care.
- NDIS clearance / police clearance (or in the process of obtaining)
Responsibilities
- Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
- Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
- Identify, promote and sell higher everyday living options that meet the individual preferences and unmet needs
- Ensure compliance with managing the customer journey through the CRM system and follow up on all leads promptly.
- Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
- Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc)
- Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
- Assist families and representatives in understanding relevant Fees and Charges and Mercy Health’s admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
- Coordinate the 'room turnover' process with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
- Take responsibility for logging resident movements in eCase and liaising with Medicare as needed, such as obtaining remaining respite days.
- Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.
- Discussing Healthy Ageing Services with discharging residents and linking them to the appropriate business owner to maximise conversion to other business streams
- Adhere to and champion the Mercy Health admissions processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
