Admissions Coordinator

Salem University LLC•Salem, WV

4d•$35,000 - $40,000•Onsite

About The Position

The Admissions Coordinator – Cross-Department Student Support provides administrative, enrollment, and student support throughout the enrollment process and through the successful completion of a student’s first course. The position serves as a key operational connection among Admissions, Financial Aid, Registrar, Athletics, Student Services, and students to help ensure enrollment requirements are completed accurately and timely. Responsibilities include processing enrollments, reviewing student files, coordinating transcript requests, conducting proactive student outreach, tracking outstanding requirements, documenting enrollment barriers, and facilitating appropriate cross-department follow-up. The Admissions Coordinator maintains visibility of outstanding student requirements and helps move students successfully through enrollment and start readiness. The position does not independently make financial aid, academic, registration, eligibility, or other decisions assigned to specialized University departments but works collaboratively with those areas to facilitate timely resolution and appropriate student handoffs.

Requirements

High school diploma or equivalent required.
Previous experience in customer service, administrative support, admissions, enrollment, student services, or a related environment.
Demonstrated experience managing detailed records, deadlines, and follow-up activities.
Strong written and verbal communication skills.
Proficiency with Microsoft Office applications and ability to learn new technology systems.
Demonstrated ability to work effectively both independently and collaboratively.
Ability to communicate professionally and confidently with students by telephone, email, and other communication channels.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate or bachelor’s degree from an accredited institution.
Previous experience in higher education admissions, enrollment management, student services, Registrar operations, Financial Aid, or a related area.
Experience working directly with students or prospective students.
Experience with Anthology or a comparable higher education Student Information System.
Experience using CRM, student information, document management, or workflow systems.
Experience coordinating activities or processes across multiple departments.

Responsibilities

Process enrollments and review newly enrolled student files for completeness and outstanding requirements.
Conduct proactive outbound calls and follow-up with prospective and enrolled students based on assigned outreach priorities and departmental needs.
Respond to student questions regarding enrollment requirements, next steps, and start readiness.
Support recruitment and enrollment activities as needed during high-volume enrollment periods.
Track missing admissions documentation, financial aid requirements, Offer Letters, payment concerns, transcripts, and other outstanding enrollment items.
Connect students with Financial Aid, Registrar, Student Services, Athletics, or other University departments when specialized assistance is required.
Document student outreach, responses, outstanding requirements, identified barriers, and required next actions within University systems.
Monitor students from enrollment through successful completion of their first course to facilitate continuity of support and appropriate departmental handoffs.
Identify enrollment or start-readiness barriers and escalate concerns to the appropriate department or University leader.
Review newly enrolled student files to identify outstanding official transcript requirements.
Determine whether required transcripts have previously been requested and track existing requests or initiate requests in accordance with established University procedures.
Monitor Anthology and other University systems for transcript receipt and status updates.
Maintain accurate records of transcript requests, request dates, anticipated receipt dates, and completed requirements.
Follow up with institutions and students regarding delayed or outstanding transcripts.
Coordinate with the Registrar regarding transcript-related issues and escalate unresolved barriers when appropriate.
Ensure transcript-related activity and documentation are accurately maintained within University systems.
Review newly enrolled student-athlete files for outstanding enrollment requirements.
Conduct proactive outreach to student-athletes regarding missing documentation and required next steps.
Collaborate with Admissions and Athletics to identify and resolve enrollment-related barriers.
Monitor student-athlete file completion against established enrollment and institutional deadlines.
Escalate unresolved eligibility, documentation, or enrollment matters to the appropriate University department.
Serve as an operational point of coordination among Admissions, Financial Aid, Registrar, Athletics, Student Services, and other departments supporting the enrollment process.
Track students with unresolved requirements and coordinate appropriate follow-up through resolution or formal handoff.
Participate in student-status and enrollment-readiness reviews as assigned.
Track assigned action items and follow through to ensure timely resolution.
Coordinate communication across departments to reduce unnecessary duplication of student outreach.
Facilitate appropriate handoffs when continued student support or decision-making falls within another department’s area of responsibility.
Communicate recurring enrollment barriers, process gaps, or student experience concerns to Admissions leadership.
Support cross-functional process-improvement initiatives designed to strengthen enrollment, start readiness, and the student experience.
Maintain accurate and timely documentation within Anthology, CRM platforms, and other University-approved systems.
Ensure student records and enrollment activities are handled in accordance with University policies and established procedures.
Maintain confidentiality of student information in accordance with FERPA and University requirements.
Follow established departmental workflows, service standards, and escalation procedures.
Support reporting and tracking related to enrollment requirements, outstanding documentation, student outreach, and start readiness.
Perform other duties as assigned.