Admissions Coordinator

RIVERSIDE RECOVERY OF TAMPA LLC•Tampa, FL

2d•$50,000 - $55,000•Onsite

About The Position

The Admissions Coordinator is responsible for communicating Riverside Recovery’s program information regarding admissions. Manage admissions with a primary focus on increasing admissions thorough continuously improving customer service, faster call response time, improved efficiencies and ongoing improvement through training.

Requirements

High school diploma or GED, or Associates degree or higher in Accounting, Psychology, Social Work, Health Care Administration or Business Administration preferred
2-4 years' experience in a medical or healthcare or sales setting - required
Must have analytical skills
Must have knowledge of insurance providers and services covered
Strong customer service experience working in a professional office setting required

Nice To Haves

5 years preferred experience in a medical or healthcare or sales setting

Responsibilities

Responsible for completing Pre-Assessments and obtaining Medical/Clinical approval for all incoming clients
Working knowledge of what is offered in each Level of Care offered at Riverside Recovery and all amenities available to clients
Responsible for promptly answering all inbound departmental phone calls via CTM
Greet all new admissions promptly and complete intake process/paperwork for clients
Identifies, builds, and maintains relationships with key referral partners
Manages all client related communication and CRM documentation in house and, if requested, remotely, via Riverside provided cell phone and laptop. Depending on the shift scheduled, communication may fall outside of regular business hours (including nights and weekends).
Able to assess client for any potential harmful tendencies requiring immediate action
Provide referrals for all clients not appropriate for the facility
Ability to convert a general inquiry to an admission by managing the process from first call to intake
Ability to multi-task, work independently with minimal supervision, and problem solve through a variety of scenarios
Ability to make quick, important, and educated decisions on admits that affect other departments and the flow of the company
Responsible for helping drive growth with regard to census/revenue. Under the direction of the Director of Admissions, works to meet census objectives.
Builds and maintains productive interdepartmental relationships
Ability to communicate with people at all levels of the organization, including executive management, middle management, patients, and those affiliated with external agencies
Documents each call/referral and all conversations in Salesforce
Conduct tours with potential clients and families
Coordinates transportation when applicable
Conducts daily follow-up calls as appropriate
Logs all pertinent shift activity in shift report
Update and maintain all Admissions related Microsoft Office docs
Participates in ongoing training as appropriate
Participates in all mandatory departmental meetings
Obtains/completes insurance verification for all incoming clients and possesses ability to review benefits with potential clients and families
Maintains list of all available referral resources
Be on call during scheduled times
Assist in training to new department employees (if requested by Director of Marketing & Admissions)
Other duties as needed