Admissions Coordinator (Central)
About The Position
New Hope Ranch is a residential treatment center focusing on prevention, assessment, treatment, and reintegration for people suffering from substance abuse. Services are provided on our beautiful 49-acre ranch just 15 minutes from downtown Austin Texas. New Hope Ranch’s mission has two basic purposes: to improve social behavior and enhance personal recovery and growth. The organization has a culture of innovation that thrives on the creation of new services that meet the community’s needs while maintaining effectiveness, excellence, and professionalism. New Hope Ranch values an integrated system of high-quality care focused on best practices, easy access to services, and providing a full range of services in an efficient manner. If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you’ve come to the right place. Because we put clients first, it is our honor to support and reward those who serve them. The Admission Coordinator I responds to all inquiries related to treatment at Discovery in a professional manner in an effort to achieve a commitment to care from all qualified inquiries and providing appropriate referrals for those who are not.
Requirements
- High School Diploma or equivalent
- Office etiquette
- Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
- Follow the checklist to ensure all steps to an admission have been properly taken
- Keep referral information up to date and in an accessible location.
- Effectively discern if a caller meets initial criteria (within 2-3 minutes)
- Efficiently refer caller out to network partners if and when they fail to qualify
- Speak passionately about the program while controlling the flow and direction of the call
- Ability to efficiently gather pertinent information in initial call while inputting in CRM
- Obtain referral and treatment team information
- Gather all insurance info and promptly initiate verification process
- Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
- Keep family engaged in communication and informed of next steps
- Conduct pre-admission screenings
- Gather medical data/records
- Gather clinical data and treatment team information
- Identify clinical or medical red flags and alert appropriate personnel
- Obtain appropriate approvals when indicated (medical, clinical, etc.)
- Achieve permission/initiate Single Case Agreements (SCA)/discounts/payment plans
- Proper coordination with business office and management personnel to complete SCA
- Communication with house regarding admissions and receive mutually agreeable admission time
- Confirmation call and email sent to family that covers admit time, house, location, insurance, necessary funds and next point of contact
- Generate EHR record for incoming client
- Admission paperwork complete and in compliance
- Accurate and timely notations in CRM and EHR and all supporting data uploaded
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
