Admissions Coordinator

the South Dakota State Government•Hot Springs, SD

3d•Onsite

About The Position

The Admissions Coordinator is the primary point of contact for prospective residents at the Michael J. Fitzmaurice State Veterans Home (MJFSVH). The Admissions Coordinator manages the admissions process which includes application intake, document and information gathering, interdepartmental coordination, applicant tours, applicant communication and outreach to inform and advise the public that the MJFSVH is a long-term care option for veterans and their eligible dependents.

Requirements

High school diploma or equivalent
Customer service oriented with excellent verbal and written communication skills
Proficiency with Microsoft 365 suite of products
Organization and time management skills
Interviewing and customer service skills
Multi-department coordination skills
Clear communication skills
Ability to maintain strict accuracy under time constraints
Ability to prioritize competing demands
Adaptability

Nice To Haves

Familiarity with long-term care setting and regulatory frameworks
Experience in a long-term care setting
Familiarity with Federal Department of Veterans Affairs, Medicaid, Medicare and private insurance benefits
Knowledge of applicable state statutes for long-term care and the South Dakota Department of Veterans Affairs

Responsibilities

Serve as the point of contact for applicants, families and referral sources guiding applicants through requirements and timelines.
Receive and review applications for completeness; assist applicants in gathering required documentation and ensure accuracy prior to routing to the admissions team.
Follow established timelines and process completed applications to Nursing, Business Office and Pharmacy; tracking acknowledgements and recommendations and keeping stakeholders informed.
Administer prioritizations and waitlist processes consistent with veteran eligibility and statutory requirements maintaining accurate and current lists.
Maintain and organize electronic applicant records and ensure retention in accordance with applicable policy and state statutes.
Coordinate with Nursing, Social Services, Pharmacy and Business Office to ensure capacity, readiness and smooth day-of-admission handoffs.
Contribute to ongoing process improvements.
Conduct outreach to inform outside agencies about this facility being a long-term care option and to assist with the completion of required admissions documentation when necessary.