Admissions Assistant

Harvard University • Cambridge, MA

11d • Hybrid

About The Position

The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.

Requirements

• Three or more years of experience. (Education beyond high school may count toward experience.)

Nice To Haves

• Bachelor's degree preferred
• Excellent communication (both oral and written) and interpersonal skills, especially with a wide variety of constituents from diverse backgrounds
• Ability to exercise professional judgment and tact, as well as handle complex and confidential information with discretion.
• Strong attention to detail, organizational skills, and follow-through.
• Ability to work independently and as a member of a team with minimal supervision in a fast-paced and demanding environment.
• Ability to manage large volumes of work and meet shifting deadlines with flexibility and poise
• Previous experience providing a high level of customer service in a busy office preferred.
• Computer literacy and ability to learn new applications and systems quickly; experience with Microsoft Office and email applications; knowledge of Slate InBox a plus.
• Ability to work during Visitor Center hours of operations (typically, 9 am to 5 pm, weekdays) and overtime during peak periods, as well as some weekends and holidays as needed.

Responsibilities

• Deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed
• Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process
• Compose, edit, proofread, and prepare email correspondence and other materials
• Assist prospective and admitted student contact with academic departments and other offices
• Participate in on-campus Visitas weekend, welcoming and checking in admitted students
• Arrange overnight hosting for admitted students unable to attend Visitas
• Handle set-up (e.g., audio-visual, space) for daily information sessions; assist with logistics for on-campus recruitment and yield events
• Maintain inventory of admissions publications
• Arrange room reservations for space in Agassiz House
• Proactively contribute to the improvement of office operations
• Gather and maintain data on visitor inquiries and engagement
• Make suggestions and contribute content for Harvard College website and marketing materials, based on Visitor Center inquiries and information requests
• Ensure compliance with admissions requirements and/or policies
• May assist in training student employees and temporary workers
• Perform additional duties as needed

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED