Admissions Assistant

Grand Traverse Pavilions • Traverse City, MI

4d • Onsite

About The Position

Grand Traverse Pavilions is a premier healthcare organization dedicated to providing exceptional care across a full continuum of services. Our team is committed to supporting residents and their families in a compassionate, professional, and welcoming environment. We take pride in fostering a workplace where collaboration, growth, and quality care are at the forefront of everything we do. As an Admissions Assistant, you will play a key role in supporting the admissions process and helping maintain full occupancy across all program levels. You will assist with coordinating referrals, managing admission documentation, and ensuring a smooth and welcoming transition for new residents. This position works closely with the Admissions Coordinator and multidisciplinary teams to support efficient operations and excellent customer service.

Requirements

• High school diploma required
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Ability to manage changing priorities and meet deadlines
• High level of professionalism and discretion with confidential information

Nice To Haves

• Associate degree preferred
• Background in business administration, healthcare, or related professional experience preferred

Responsibilities

• Coordinate all aspects of admissions, including referrals, communication with Nursing Services, paperwork collection, processing, and resident orientation
• Assist with admissions placement and support campus-wide referral management
• Participate in admission meetings and provide updates in the absence of the Admissions Coordinator
• Maintain daily census records and generate daily, monthly, and annual reports
• Manage inquiry and waiting lists to support maximum occupancy, including maintaining a prospect database
• Act as a liaison between referral sources and the organization as directed
• Provide tours to prospective residents and families
• Prepare and distribute informational packets for prospective admissions
• Escort new residents during program entry to ensure a smooth transition
• Support organizational decision-making by providing accurate admissions data and insights
• Independently manage daily workload, priorities, and deadlines
• Maintain strict confidentiality of all resident and organizational information
• Support Continuous Quality Improvement initiatives and recommend process enhancements
• Ensure compliance with all applicable laws, regulations, and organizational policies
• Promote a culture of safety and maintain professional relationships with staff, community members, and agencies
• Perform additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees