Admissions and Registration Specialist and International Liaison

El Paso Community College•El Paso, TX

11d•Onsite

About The Position

Provides front-line Admissions and Registration services for all student populations, including international students, in credit and non-credit programs. The role generates, maintains, and digitizes student records in compliance with SACSCOC standards, THECB guidelines, applicable state and federal laws, and district policies. It also serves as a Designated School Official (DSO), maintaining compliance with federal regulations for international students. In-person work on campus is an essential function. The position processes admissions applications and supporting documentation, updates student records and information systems, assists students with registration and enrollment matters, and provides information about admissions, registration, residency, and student services. It coordinates with EPCC departments and Region 19 designated schools, including Dual Credit and Early College High School programs. The role also guides and trains staff on program updates and compliance requirements, monitors registration activity, conducts compliance-related analytics, and maintains records and enrollment certifications.

Requirements

Associate's degree and three years of related experience, or an equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities.
Submit a transcript reflecting completed coursework and conferred degrees with the application; the candidate must be fully qualified at the time of application.
Effective customer service skills.
Effective written and oral communication skills.
Ability to make sound decisions and schedule work assignments.
Ability to solve problems and perform effectively under pressure.
Proficiency with internet navigation, email, Microsoft Word, Excel, Access, and PowerPoint.
Knowledge of federal regulations governing international students holding F-1 visas.
Ability to maintain compliance with SEVIS reporting and other federal and state regulatory requirements.
Knowledge of college admissions procedures, student records management, registration processes, and academic program requirements.
Ability to accurately process applications, course withdrawals, registration holds, and course assignments.
Ability to train and guide staff on updates, changes, and compliance requirements.
Ability to generate, analyze, and interpret reports from student information systems and external databases.
Knowledge of federal, state, and institutional reporting requirements.
Successful candidate must undergo a criminal background check for this security-sensitive position.
Successful candidate must provide documentation verifying employment authorization eligibility and identity before employment.
Foreign transcripts must meet the stated translation and equivalency-evaluation requirements.

Responsibilities

Process admissions applications to verify eligibility and admission into EPCC.
Code, maintain, and update applicant and student records, including registration holds, and digitize supporting documentation.
Guide students through admissions steps for Region 19 designated schools and Dual Credit and Early College High School Programs.
Prioritize admissions processing for international students enrolling in credit and non-credit programs.
Review supporting documentation and update the Student Information System with student actions and data, including grades, attendance, addresses, majors, and demographic information.
Update external systems, including Army IgnitED, SEVIS, and other third-party software.
Serve as a Designated School Official, maintain compliance with federal regulations, and issue and maintain I-20s through SEVIS and the SIS.
Provide registration assistance to Credit and Continuing Education students, including help with schedules, class searches, holds, overrides, over-tallies, and registration codes.
Serve as a lead designee for the CE American Village and ESOL programs and guide and train staff on program changes and compliance requirements.
Provide information about EPCC policies and procedures and residency regulations under Texas law.
Process enrollment verifications and deferments for student loan companies, employers, insurance companies, and the military; gather required data and certify student enrollment.
Inform students about admissions, registration, residency, TSI, Ability to Benefit, ESL pre-testing, international student requirements, and general student services.
Process student-, faculty-, or administrator-initiated course withdrawals while ensuring accurate review, coding, and regulatory compliance.
Monitor registration activity and conduct compliance-related analytics.
Use audit systems to determine and document eligibility for Reduced Course Loads and other applicable college, local, state, or federal guidelines.
Maintain records in the image document management system and use third-party software for college, division, Admissions and Registration, virtual office, and call center operations.
Liaise with Region 19 designated high schools and DC/ECHS programs, coordinating with EPCC departments such as Testing Services, Counseling, and Financial Aid.
Resolve semi-routine admissions issues by explaining DC/ECHSP processes, requirements, policies, procedures, and applicable laws to students and external contacts.
Refer students to appropriate departments as needed and perform other duties as assigned.