Admissions and Records Clerk II

Pasadena Area Community College District • Pasadena, CA

1d • Onsite

About The Position

Under general supervision, performs a variety of clerical duties of above-average difficulty which require learning specific policies and procedures, and computer screens and to complete related work as required. ESSENTIAL DUTIES: Performs clerical duties applying policies and procedures appropriate to college Admissions, Records and Registration functions. Provides customer service to students, faculty, staff, and other members of the public in person, by telephone and email. Communicates with students, faculty, staff, and other members of the public through typed correspondence, email and telephone. Uses a computer to process student data for admissions, records and registration purposes. Works with faculty to process student drops, reinstatements, grades, and class rosters. Functions in accordance with Family Educational Rights and Privacy Act (FERPA) regulations regarding confidentiality and release of student records. Works with students regarding residence determination for tuition purposes in accordance with state regulations. Processes student transcript and enrollment verifications requests. Provides information and assistance to students relating to online services available through the college’s website. Assists with reviewing and updating admissions, records and registration information provided on the college’s website. Uses decision-making ability when applying policies and procedures to unique situations presented by individuals. Promotes a helpful and friendly atmosphere for students, staff, faculty, and the public. At the request of a supervisor, performs a variety of unscheduled duties normally and traditionally performed by an Admissions and Records Clerk II.

Requirements

• Graduation from high school or the equivalent level of education.
• Two (2) years of general clerical experience.
• Knowledge of modern office methods and procedures.
• Ability to follow a variety of policies and procedures of above-average difficulty
• Type with accuracy and complete tasks with reasonable speed
• Operate business machines, particularly computers and the maintenance of computerized records
• Communicate orally and in writing; spell and use good English grammar
• Maintain confidential records; work effectively with others
• Work in a multiethnic environment; function without constant direct supervision
• Good customer service skills including a helpful, friendly attitude
• Willing to learn new technologies
• Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.
• Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds.
• Record Maintenance
• Clerical Skills
• Knowledge of Policies and Procedures
• Customer Service
• Communication Skills
• Organizational Skills
• Attention to Detail
• Problem-Solving Skills

Nice To Haves

• Experience working in a college admissions and/or records office.
• One year or more attending college as a student.
• Computer keyboard 40 net words per minute.

Responsibilities

• Performs clerical duties applying policies and procedures appropriate to college Admissions, Records and Registration functions.
• Provides customer service to students, faculty, staff, and other members of the public in person, by telephone and email.
• Communicates with students, faculty, staff, and other members of the public through typed correspondence, email and telephone.
• Uses a computer to process student data for admissions, records and registration purposes.
• Works with faculty to process student drops, reinstatements, grades, and class rosters.
• Functions in accordance with Family Educational Rights and Privacy Act (FERPA) regulations regarding confidentiality and release of student records.
• Works with students regarding residence determination for tuition purposes in accordance with state regulations.
• Processes student transcript and enrollment verifications requests.
• Provides information and assistance to students relating to online services available through the college’s website.
• Assists with reviewing and updating admissions, records and registration information provided on the college’s website.
• Uses decision-making ability when applying policies and procedures to unique situations presented by individuals.
• Promotes a helpful and friendly atmosphere for students, staff, faculty, and the public.
• Performs a variety of unscheduled duties normally and traditionally performed by an Admissions and Records Clerk II.

Benefits

• Proof of eligibility to work in the United States.
• Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
• Pasadena Area Community College District will not sponsor any visa applications.
• Applicants must be available for interviews at Pasadena City College at no cost to the District.
• Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at [phone].
• The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District.
• The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
• Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
• The Pasadena Area Community College District is an equal opportunity employer.
• The District encourages applications from underrepresented minorities and the disabled.
• An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified.
• General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED