Admission Operations Associate

Flourish Health•Washington, DC

3d•$50,000 - $59,000•Remote

About The Position

Flourish Health is dedicated to improving access to mental health care for adolescents and young adults. We are seeking an Admission Operations Associate to join our Growth team. This role is crucial for ensuring a smooth, efficient, and accurate admissions process, acting as the first point of contact for patients and families. The Associate will provide administrative and operational support throughout the admissions journey, allowing clinicians to focus on patient care. This position is ideal for an organized individual who excels at managing details and supporting a mission-driven team.

Requirements

Bachelor's degree preferred; equivalent experience will be considered
2+ years of experience in healthcare administration, behavioral health operations, patient access, medical records, customer service, administrative support, or a related field
Strong organizational and project management skills
Exceptional attention to detail and ability to manage high volumes of documentation
Excellent written and verbal communication skills
Experience managing multiple priorities and deadlines simultaneously
Comfort navigating changing workflows in a scaling organization
Experience working with electronic health records, patient management systems, or healthcare technology platforms preferred
Ability to maintain confidentiality and handle sensitive information appropriately
Must be 18 years or older
Attendance at 2+ in-person events per year required

Nice To Haves

Values accuracy, responsiveness, and accountability
Eager to jump in and support the team wherever needed
Takes initiative when problems arise rather than waiting for direction
Learns new technology and systems quickly
Remains flexible and adaptable as processes evolve and new workflows are introduced
Comfortable working independently and taking ownership of tasks from start to finish
Communicates professionally and compassionately with patients, families, and colleagues
Enjoys organizing information, tracking tasks, and ensuring nothing falls through the cracks
Exceptional attention to detail and catches things others might miss
Thrives in a fast-paced environment with multiple competing priorities

Responsibilities

Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up
Serve as a primary administrative point of contact for patients, caregivers, referral sources, and internal team members
Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation
Request, receive, upload, and organize medical records and supporting clinical documentation
Create and maintain patient folders, records, and documentation systems in accordance with organizational standards
Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments
Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed
Support appointment scheduling and administrative coordination across the admissions team as needed
Complete data entry and documentation tasks with a high degree of accuracy and attention to detail
Support special projects and administrative needs as assigned