Admission Operations Assistant

Bethel University • Mishawaka, IN

1d • Onsite

About The Position

Bethel University has an opening for a full-time Admission Operations Assistant. The purpose of this position is to provide support to the functions of the admission office and assist prospective students and their families. While the position is mainly a behind-the-scenes role, there will be events, and other as needed moments when this position is called upon to be more forward facing.

Requirements

• Must be able to work well with others and provide helpful and friendly customer service/hospitality to all admission constituents.
• Professional appearance and demeanor.
• Knowledge of and experience with computer systems, programs and MS applications including Word and Excel.
• Familiarity with database management functions.
• Excellent typing skills.
• Demonstrate ability to efficiently and effectively solve problems and initiate and implement projects independently.
• Possess outstanding organizational skills and must be detail oriented.
• Must be able to disseminate information clearly and accurately when communicating with prospective students, campus guests, co-workers and external constituents.
• Proficient in the use of office equipment such as multi-line phone system, copier, printer, shredder, scanner, etc.
• Continually learns new things to enhance efficiency for team as a whole.
• Be a self-starter and have the ability to handle multiple tasks without supervision.
• Take direction and work well with others and independently.
• Work under the stress of deadlines while balancing multiple obligations and use available time/resources effectively to fulfill commitments.
• Contribute quality and dependable work performance with thoroughness and accuracy.
• Productively adapt to change, -as well as unexpected situations, and handle other tasks as assigned.
• Maintain a high level of confidentiality.
• Respectfully resolve conflict.
• Foster open communication and encourage positive work relationships.
• Encourage colleagues and promote high morale by having a positive attitude.
• Cultivate positive relationships between and among the campus community and outside constituencies as appropriate.
• Demonstrate ability to work with a wide variety of people and personalities.
• Display a commitment to promote diversity in student programming and employee work environments.
• Follow all personnel and departmental policies and procedures.
• Fully participate in and contribute to the accomplishments of office missions and goals.
• Process student information in accordance with FERPA regulations.
• Model a committed Christian lifestyle per the College's Lifestyle Covenant.
• Function with honesty and integrity regarding tasks and interpersonal relations based upon professional standards established by NACCAP and NACAC.

Nice To Haves

• Spanish speaking ability is preferred but not required.
• Experience with the Slate CRM preferred but not required.

Responsibilities

• Daily processing of application documents, including applications, transcripts, resumes, essays, and references.
• Perform other records maintenance duties such as scanning, copying, printing, and filing.
• Ensure accurate data and records are maintained through careful attention to detail.
• Utilize the Slate CRM to assist counselors or prospective students with questions about documentation.
• Complete all processing/data entry types, with assigned primary duty areas.
• Alert and notify staff of guest arrivals and any special needs.
• Quickly respond to the immediate needs of calls and route them to the appropriate person on campus.
• Utilize various modes of communication when working with colleagues and prospective students and their families.
• Greet and assist campus guests (both scheduled and walk-in visitors).
• Provide information regarding campus visits, application process, academic and extracurricular programs at Bethel, and local area attractions.
• Direct guests to other offices on campus.
• Provide excellent customer service over the phone.
• Stay abreast of campus and community news to answer visitor or caller questions.
• Assist in managing student workers.
• Assist the admission visit and events coordinator with customer service duties for individual campus visitors.
• Assist with set-up for new student registrations and other large admission events.
• Encourage the spiritual growth, development and care for self and colleagues.

Benefits

• Bethel University does not discriminate on the basis of race, color, age, sex, disability, national or ethnic origin in employment opportunities, in keeping with applicable state and federal laws.
• In keeping with the mission of the institution, Bethel University seeks applicants with a strong commitment to the values and lifestyle of evangelical Christianity and who profess a personal relationship with Jesus Christ.
• As a Christian institution, we require faculty and staff to adhere to the University's Lifestyle Covenant and to enforce a religiously based statement of responsibilities for all University employees.
• Women and minorities are encouraged to apply.
• Bethel University, as an educational institution operating under the auspices of the Missionary Church, reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed