Admission Coordinator I

Care Synergy • Colorado Springs, CO

4h • $21 - $24 • Onsite

About The Position

Pikes Peak Hospice & Palliative Care, named one of The Gazette’s Best Workplaces of 2025, is a trusted leader in compassionate end-of-life care. Our dedicated professionals provide exceptional support to every patient and family, and they stay because of our supportive culture, high clinical standards, and meaningful connections throughout the organization and community. Pikes Peak Hospice and Palliative Care has immediate opening for an Admissions Coordinator I.

Requirements

• High school diploma.
• One (1) year clerical/customer service experience (in a healthcare environment preferred).

Nice To Haves

• Degree from an accredited university in medical, business or human relations preferred.

Responsibilities

• Provides excellent service to internal and external customers in regards to Hospice, Palliative and Home Health services.
• Coordinates the intake of referrals and admission of patients according to admission criteria and appropriateness.
• Collaborates with team members as to the appropriate programs and requests assessment visits.
• Answers incoming calls and provides information regarding hospice, palliative and/or home health care programs and admissions criteria to external and internal customers.
• Provides information to patients, families and facilities to explain care options including in the home, long-term care, assisted living care and/or hospice inpatient facility settings.
• Effectively works with discharge planners and referral sources.
• Works closely with Business Development and/or Clinical team/staff to ensure timely patient care.
• Receives and documents complete referral information, schedules assessment using the computer-based appointment system, determines insurance coverage, and helps coordinate admission process.
• Collects and verifies insurance coverage information and forwards to appropriate hospice staff as requested.
• Collaborates with the Medical Community via phone, EMR system, email, etc. to ensure timely customer service and communication.
• Efficiently and accurately completes all data entry.
• Initiates and presents admission paperwork to appropriate patients and families based on the need, payer source, financial benefit, and legal assistance.
• Acts as an ambassador providing tours and general information about services provided by the hospice palliative and/or health care programs.

Benefits

• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED