Admission Processing Coordinator (Administrative Support Coordinator I)
About The Position
The Admission Processing Coordinator (Administrative Support Coordinator I) plays a critical behind-the-scenes role in supporting the admissions process at San Diego State University. As part of the First-Year Admissions Processing team, this position helps ensure that thousands of student applications, transcripts, and academic records are processed accurately, efficiently, and in accordance with university, CSU, and state requirements. Working in a high-volume, deadline-driven environment, the coordinator reviews and processes applicant records, resolves data discrepancies, maintains the integrity of student information, and supports essential admissions workflows. The work requires exceptional attention to detail, sound judgment, and a commitment to accuracy, as the information processed by this team directly impacts admissions decisions and students' ability to enroll at SDSU. Success in this role requires a collaborative mindset, adaptability during peak admissions cycles, and the ability to balance speed with accuracy while managing competing priorities. This position is ideal for someone who enjoys working with complex information, solving problems, improving processes, and contributing to a mission that helps students begin their educational journey at SDSU.
Requirements
- Fully functional knowledge of and skill in standard office procedures and practices.
- Ability to understand and operate in a variety of organizational structures.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to clearly communicate orally and in writing.
- Ability to use and quickly learn new office support technology systems and software packages.
- Demonstrated ability to manage high-volume workloads under strict timelines, while maintaining exceptional accuracy, attention to detail, and productivity.
- Experience reviewing, processing, and maintaining complex records or documents where accuracy, consistency, and compliance are essential.
- Strong organizational skills with the ability to prioritize competing deadlines, manage multiple workflows, and adapt quickly to changing priorities and operational needs.
- Ability to identify discrepancies, research issues, and resolve errors using sound judgment, established procedures, and attention to detail.
- Experience working with databases, student information systems, CRM platforms, or other systems used to manage and track large volumes of information.
- Strong communication and collaboration skills, with the ability to work effectively as part of a team and build productive working relationships across functional areas.
- Demonstrated flexibility, initiative, and problem-solving skills in a fast-paced environment where priorities and workloads may shift throughout the admissions cycle.
- Demonstrated reliability, accountability, and commitment to maintaining confidential and sensitive information.
- Knowledge of office operations, business processes, and administrative best practices, with a commitment to providing excellent customer service and support.
Nice To Haves
- Some positions may require a knowledge of business mathematics beyond basic arithmetic.
Responsibilities
- Coordinate admission record processing and workflow activities, including the prioritization, tracking, compilation, and distribution of applicant records, transcripts, admission appeals and supporting documents to ensure timely review and processing.
- Review and resolve applicant data discrepancies related to personal information, identification records, and application details by conducting research, updating student information systems, and collaborating with staff and applicants.
- Process and evaluate admission documents, including transcripts, test scores, educational evaluations, and other academic credentials to determine document authenticity, completeness, and proper record matching.
- Maintain accurate student records and application data by performing corrections, status updates, document indexing, and archival activities within student information and imaging systems.
- Provide responsive applicant support and communication, addressing document requests, application status inquiries, fee waiver requests, and admissions-related questions with professionalism and clarity.
- Generate and monitor operational reports and workflows, utilizing student information systems, CRM platforms, and external databases to track application processing, identify issues, and support admissions decision-making.
- Troubleshoot admissions processing issues and coordinate resolutions, working across systems and departments to address challenges impacting application review, document processing, and overall admissions operations.
Benefits
- 15 paid holidays, vacation, and sick leave.
- CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Medical, dental, and vision options at low or no cost.
- CSU tuition fee waiver for employees and eligible dependents.
- FlexCash, life and disability insurance, legal and pet plans.
- Access to the library, campus events, employee groups, and volunteer and social activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
