Admission Coordinator

Optalis • Grove City, OH

6d

About The Position

Coordinate admissions process. Market center through perspective patient and family tours. Coordinate and communicate with other departments to ensure quality care and continuity. Maintains thorough knowledge of MacIntosh’s products and services, the market and competition. Assure completion and accuracy of necessary admissions paperwork, reports and data tracking in a timely manner. Model customer service principals throughout the center and promotes appreciation of our customer needs with all employees. Establishes realistic expectations for service levels with families, patients and referral sources. Maintains an educated understanding of all payer sources and their impact on revenue. Effectively networks to maintain relationships with past families, guests, patients and referral sources to solicit new business. Effectively manages beds to allow center to reach census goals. Assemble admission paperwork and tour packets. Regularly spends time engaged in selling. Oversees room readiness for all new patients. Collaborate with Director of Marketing on strategies for gaining customer insights and feedback. Analyzes, and develops recommendations for making improvements in the customer experience. Determines appropriate innovative marketing tactics to reach appropriate customer bases through direct, indirect, or interactive marketing means. Assures that the organization is in compliance with current applicable federal and state employment regulations. Actively manages vendors by ensuring vendors are following through in accordance to contractual agreements. Keeps up to date on service delivery changes and customer feedback on marketing vendors. #MCC

Requirements

• Thorough knowledge of MacIntosh’s products and services, the market and competition
• Ability to assure completion and accuracy of necessary admissions paperwork, reports and data tracking in a timely manner
• Ability to model customer service principals and promote appreciation of customer needs
• Ability to establish realistic expectations for service levels with families, patients and referral sources
• Educated understanding of all payer sources and their impact on revenue
• Ability to network to maintain relationships with past families, guests, patients and referral sources to solicit new business
• Ability to manage beds to allow center to reach census goals
• Ability to assemble admission paperwork and tour packets
• Ability to spend time engaged in selling
• Ability to oversee room readiness for all new patients
• Ability to collaborate with Director of Marketing on strategies for gaining customer insights and feedback
• Ability to analyze and develop recommendations for making improvements in the customer experience
• Ability to determine appropriate innovative marketing tactics to reach appropriate customer bases through direct, indirect, or interactive marketing means
• Assure that the organization is in compliance with current applicable federal and state employment regulations
• Ability to actively manage vendors by ensuring vendors are following through in accordance to contractual agreements
• Ability to keep up to date on service delivery changes and customer feedback on marketing vendors

Responsibilities

• Coordinate admissions process
• Market center through perspective patient and family tours
• Coordinate and communicate with other departments to ensure quality care and continuity
• Maintain thorough knowledge of MacIntosh’s products and services, the market and competition
• Assure completion and accuracy of necessary admissions paperwork, reports and data tracking in a timely manner
• Model customer service principals throughout the center and promotes appreciation of our customer needs with all employees
• Establish realistic expectations for service levels with families, patients and referral sources
• Maintain an educated understanding of all payer sources and their impact on revenue
• Effectively network to maintain relationships with past families, guests, patients and referral sources to solicit new business
• Effectively manage beds to allow center to reach census goals
• Assemble admission paperwork and tour packets
• Regularly spend time engaged in selling
• Oversee room readiness for all new patients
• Collaborate with Director of Marketing on strategies for gaining customer insights and feedback
• Analyze and develop recommendations for making improvements in the customer experience
• Determine appropriate innovative marketing tactics to reach appropriate customer bases through direct, indirect, or interactive marketing means
• Assure that the organization is in compliance with current applicable federal and state employment regulations
• Actively manage vendors by ensuring vendors are following through in accordance to contractual agreements
• Keep up to date on service delivery changes and customer feedback on marketing vendors

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed