Patient Admission Coordinator

TEKsystems•Anchorage, AK

3d•$20 - $22•Onsite

About The Position

The Patient Access Representative serves as the first point of contact for patients, delivering a high level of customer service while ensuring accurate registration and account setup. This role is responsible for collecting and verifying patient demographic and insurance information, facilitating financial discussions, and maintaining compliance with regulatory requirements. The ideal candidate demonstrates strong attention to detail, effective communication skills, and the ability to manage multiple tasks in a fast-paced healthcare environment. This position works collaboratively with clinical and administrative teams to support efficient patient flow and overall operational excellence.

Requirements

Strong customer service and communication skills with a patient-centered approach
High attention to detail with accuracy in data entry and documentation
Ability to multitask effectively and manage work queues in a fast-paced environment
Knowledge of and adherence to healthcare regulations including HIPAA, EMTALA, and CMS requirements
Commitment to maintaining patient confidentiality and professionalism at all times
Familiarity with infection prevention protocols and proper use of PPE
Team-oriented mindset with the ability to collaborate across departments
Participation in safety initiatives and emergency preparedness procedures

Nice To Haves

Associate Degree in Healthcare, Business Administration, or related field
Minimum of 3 years of experience in Patient Access, Registration, or a healthcare business office setting
At least 1 year of experience working with Epic or similar electronic health record systems

Responsibilities

Greet patients and provide exceptional customer service throughout the registration and intake process
Verify patient identity and accurately collect demographic, insurance, and billing information
Complete patient registrations, including issuing armbands and coordinating bedside registration as needed
Educate patients on insurance benefits, financial responsibilities, and available resources
Process physician orders, manage work queues, and ensure timely and accurate documentation for billing readiness
Obtain required consents, signatures, and regulatory documentation in compliance with organizational standards
Secure and document patient valuables in accordance with established procedures
Escort or direct patients to appropriate service areas within the facility
Collaborate with clinical and support staff to ensure efficient patient flow and a positive patient experience
Maintain accurate account records while ensuring data integrity and compliance with documentation standards