Admission Clerk, FT Days
About The Position
Livingston Regional Hospital, a 114-bed community hospital certified for sepsis care and accredited for chest pain, is part of the ScionHealth network. It provides quality healthcare services including 24-hour emergency, inpatient and outpatient rehabilitative, a Level I neonatal nursery, a 16-bed gero-psych unit, and various specialty services to a five-county area in central Tennessee and southern Kentucky. The Admissions Clerk is responsible for performing reception, registration, and clerical duties related to patient admissions for inpatient, outpatient, and emergency room services. This role requires obtaining accurate demographic, billing, and clinical information, ensuring proper documentation, and maintaining communication with internal and external stakeholders to streamline the admissions process.
Requirements
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy in data entry.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Basic knowledge of insurance verification and billing processes.
- Ability to manage multiple tasks and work under pressure in a high-stress environment.
- Strong organizational and time management skills.
Nice To Haves
- High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.
- Previous experience in a hospital or medical office setting preferred.
- Ability to work effectively under minimal supervision in a fast-paced environment.
Responsibilities
- Perform patient registration for scheduled and unscheduled admissions, outpatient procedures, and ER services.
- Obtain and verify patient demographic, billing, and insurance information, ensuring accuracy and completeness.
- Distribute and explain forms, documents, and educational handouts to patients or their caregivers.
- Coordinate with physician offices, nursing units, and other departments to facilitate the admissions process.
- Verify insurance benefits and obtain pre-certifications/authorizations as required.
- Collect co-pays, deductibles, and other payments, and provide financial counseling referrals when necessary.
- Maintain accurate records of all patient interactions and document actions taken to resolve patient inquiries.
- Participate in call rotations as scheduled to provide coverage for the admissions desk.
- Ensure compliance with hospital policies regarding patient confidentiality and HIPAA regulations.
- Maintain a clean and organized workspace, including sanitizing telephones and workstations.
- Assist with other administrative duties as assigned by the Admissions Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
