Admission/Senior Admission Counselor

Miami University Alumni Association•Oxford, AL

19h•Hybrid

About The Position

Miami University’s Office of Admission seeks an energetic, creative, and collaborative individual to serve as an admission counselor for first-year recruitment. In partnership with admission team members, the admission counselor will play an integral role in meeting enrollment goals and assume the management of a first-year recruitment territory to include 6-8 weeks of travel, application review, and relationship management. In addition to assigned territory management and collaboration on admission events and programs, this position will assist with the recruitment of underrepresented and international students. The admission counselor will assist with and coordinate on- and off-campus visits and events, including high school counselor and pre-college programs (Bridges, Summer Scholars), and manage Miami’s group visit program. This position is eligible for work on a hybrid basis. Remote/hybrid work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Requirements

Bachelor's Degree (must be obtained by start date) for Admission Counselor
Bachelor's Degree and two or more years of recruitment cycle or experience in Admission or a Master's degree and one year of experience for Senior Admission Counselor
Ability to work some evenings, perform overnight and some weekend travel
Ability to transport 30-40 lbs. of recruiting materials
Possess a valid driver’s license
Knowledge of and experience with computer systems and various software applications, including Microsoft Word, Excel, and PowerPoint
Politically savvy and diplomatic
Demonstrate a proven positive work ethic and attitude
Possess exceptional written and oral communication skills
Dynamic group presentation skills
Proven commitment and ability to work with diverse constituencies
Ability to work independently and as a team member
Ability to handle multiple tasks simultaneously with a high attention to detail

Nice To Haves

Master's Degree
1-2 years of experience in higher education, recruitment, marketing, or other related field
Experience with customer relations database (Slate)
Experience working with school counselors, community-based organizations, alumni volunteers
Event planning experience
Data analysis experience

Responsibilities

Develop working knowledge of Miami University programs, opportunities, and policies and communicate information about the Miami brand, experience, and outcomes and its admission policies and procedures to prospective students, families, and other key influencers.
Represent Miami at on- and off-campus student recruitment and yield events and campaigns.
Present to audiences ranging from 20 to over 300 participants.
Provide exceptional customer service and personalized guidance to prospective students and their families throughout the admission process, embodying Miami's Code of Love and Honor through extraordinary hospitality and transparency.
Correspond with students and their families, including the use of email, phone calls, and zoom meetings, provide presentations, and routinely fulfill counselor-on-duty responsibilities.
Build and maintain relationships with school counselors within assigned territory.
Manage a recruitment territory, which includes planning and conducting 8 to 12 weeks of recruitment travel, maintaining counselor relations, following up with students and families, and monitoring enrollment trends, making needed adjustments to meet enrollment goals.
Continuously monitor and evaluate enrollment trends in territory.
Utilize the CRM, data, industry best practices, and other forms of quantitative and qualitative feedback to inform decisions, identify areas of concern and opportunity.
Participate in assigned electronic file review for undergraduate domestic and international first-year admission, Honors programs, and pre-college programs, adhering to all review deadlines.
Conduct contextual and holistic review of undergraduate, first-year applications, recommending admission decisions in accordance with Miami University's admission policies, values, priorities, and deadlines.
Organize, coordinate, and manage on- and off-campus recruitment events, high school counselor programs, and high-ability programming.
Other duties as assigned.