Admission Advisor

Abilene Christian University•Dallas, TX

21h•Onsite

About The Position

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU. The Admission Advisor is responsible to the Director of Admissions & Marketing for recruiting graduate students to ACU. This role involves conducting student conversations and appointments to identify educational goals and disseminate program information to potential students. The advisor will also guide potential students about enrollment, transferability, and applicability of previous education, program options, requirements, and progress. Providing information on university policies, practices, and rules, using judgment and discretion, and assisting potential students regarding financial obligations in partnership with university financial staff are key duties. The advisor uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and enhance the student experience. Essential duties include effective communication with potential and/or current students via telephone, email, and/or in person, utilizing critical thinking and problem-solving skills to address and resolve student issues, and ensuring positive student experiences. The advisor will address potential and/or current student concerns and seek appropriate resolution to problems, assisting the student by performing appropriate follow-up and coordination with team members. This includes working in a team environment and providing accurate student information and assistance to other team members. The advisor monitors student participation and progress through the enrollment process to ensure alignment with University policies and is proactive in identifying potential barriers within the student enrollment process, initiating steps for resolution. Demonstrating personal and professional integrity and assisting students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information are crucial. The role also involves displaying public support and pride in company initiatives, assisting others in seeing the positive aspects of new initiatives, and being a positive influence within the team. Additional work duties or responsibilities as evident or required will be performed, along with other duties as assigned or apparent.

Requirements

Bachelor’s degree required.
Utilize critical thinking and problem-solving skills.
Goal-oriented and driven to assist people with meeting their educational goals.
Strong organizational skills.
Ability to travel, must possess a valid driver's license.
Able to work flexible hours conducive to contacting students when available.
Exceptional communication skills, both verbal and written.
Must be able to use a telephone or headset equipment and able to perform work at a computer in a cubicle.
Work is performed in an office environment; must have the ability to sit for long periods of time – 6- 8 hours.
May be required to perform manual operations of general office equipment and lift up to 30 pounds.
Limited travel may be required – locations vary, and some overnight travel may be necessary.
ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.
Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions.

Nice To Haves

Master's preferred.
(ACU graduate highly preferred)
Customer service or advising experience in an educational environment entailing one-on-one interaction is highly preferred.
Possess high-level knowledge of the higher education market and industry.
Possess a high-level understanding of business, education, technology, counseling, and/or nursing programs of study.
Must be student and advisor-oriented and have the ability to perform multiple tasks efficiently and effectively.
Proven ability to work independently and manage multiple tasks efficiently and effectively.
Must possess a high level of interpersonal and communication skills to accurately convey University information as described above.
Must have an excellent command of professional presentation skills and be comfortable presenting to groups both large and small.
Must be self-motivated and be able to work effectively in a team environment.
Computer literate and able to learn proprietary software applications.

Responsibilities

Conducts student conversations and appointments to identify educational goals and disseminate program information to potential students.
Advising potential students about enrollment, transferability, and applicability of previous education, program options, requirements, and progress.
Providing information on university policies, practices, and rules, using judgment and discretion.
Assists potential students regarding financial obligations in partnership with university financial staff.
Uses professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience.
Provides effective communication with potential and/or current students via telephone, email and/or in person.
Uses critical thinking and problem-solving skills to address and resolve student issues and ensure positive student experiences.
Addresses potential and/or current student concerns and seeks appropriate resolution to problems.
Assists the student by performing appropriate follow-up and coordination with team members.
Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies.
Is proactive in identifying potential barriers within the student enrollment process and initiates steps resulting in resolution.
Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Displays public support and pride in company initiatives, assists others in seeing the positive aspects of a new initiative, and is seen by other members of the team as a positive influence.
Assists with additional work duties or responsibilities as evident or required.
Performs other duties as assigned or apparent.