Administration - The Ridge Environmental Ed. Center

Guest Services•Haines City, FL

1d•Onsite

About The Position

The Administrator provides high-level support to the General Manager by responding to information requests and performing administrative functions, including preparing correspondence, interacting with guests, scheduling meetings, and delivering exceptional customer service. The role supports daily office operations and coordinates with human resources and accounting on payroll, personnel databases, invoices, payments, and receipts. The position requires a physical presence at the job site. Duties take place in a fast-paced environment and involve frequent movement around the unit, extended computer and desk work, and regular communication with employees, guests, and vendors.

Requirements

High school diploma or GED required.
At least 3 years of experience in an administrative support field.
Ability to read, write, and speak English.
Proficiency with MS Word, Outlook, and Excel.
Ability to multitask and work in a fast-paced environment.
Ability to interact effectively with a wide variety of people, organize and coordinate multiple priorities, learn new skills, and solve problems.
Excellent interpersonal, administrative, telephone, and other communication skills.
Familiarity with office equipment such as printers and fax machines.
Basic math skills and strong customer service abilities.
Ability to organize and coordinate multiple tasks, work as part of a team, and quickly problem-solve.
Ability to move frequently around the unit; bend, lift, carry, and reach above shoulder height; and work in a changing environment.
Ability to lift, carry, and push up to 30 lbs. regularly, 20–25 lbs. frequently, and up to 35 lbs. occasionally.
Ability to sit at a desk in front of a computer for extended periods.
Ability to read and write work-related documents in English and communicate constantly with employees in a fast-paced environment.
Physical presence at the job site is essential.

Nice To Haves

College degree preferred; culinary, hospitality, or business administration studies, or an associate degree in food service or a related field, preferred.
Experience in hospitality, catering, restaurants, or food service.
Spanish-speaking ability.
Actively looks for ways to assist coworkers and customers.

Responsibilities

Take messages and answer routine and non-routine questions.
Greet customers positively, anticipate their needs, and respond promptly.
Respond to inquiries received by phone, in writing, by email, and by fax.
Draft and send professional correspondence and proposals for clients and potential clients under the General Manager’s direction.
Maintain organization and assist in creating, distributing, and delivering reports to various departments.
Maintain positive guest relations and notify the General Manager of complaints promptly.
Notify the General Manager of unusual events and safety or quality-control issues.
Maintain cleanliness of designated office areas and equipment; organize and replenish supplies as needed.
Document and input inventory.
Escort guests and vendors from the lobby and loading dock.
Check conference rooms and event spaces throughout the day to assist, show, or review them.
Coordinate with human resources on payroll and personnel databases.
Work with accounting to process invoices, make payments, and track receipts.