Administration - The Ridge Environmental Ed. Center

Guest Services, Inc.•Haines City, FL

1d•Onsite

About The Position

The Administrator provides high-level support to the General Manager by handling information requests and performing administrative functions, including preparing correspondence, interacting with guests, scheduling meetings, and delivering exceptional customer service. The role supports the organization of reports and inventory, guest and vendor access, conference and event spaces, and coordination with human resources and accounting.

Requirements

High school diploma or GED required.
At least 3 years of experience in an administrative support field.
Experience in hospitality, catering, restaurant, or food service.
Ability to read, write, and speak English.
Ability to multitask and use sound judgment in a fast-paced environment.
Proficiency with MS Word, Outlook, and Excel.
Ability to interact effectively with a wide variety of people, organize and coordinate multiple priorities, learn new skills, and solve problems.
Excellent interpersonal, administrative, telephone, and other communication skills.
Familiarity with office equipment such as printers and fax machines.
Basic math skills and strong customer-service abilities, including willingness to assist coworkers and customers.
Ability to organize and coordinate multiple tasks, work as part of a team, and solve problems quickly.
Ability to move around frequently, bend, lift, carry, reach or extend arms above shoulder height, and work in a constantly changing environment.
Ability to lift, carry, and push up to 30 pounds regularly, 20–25 pounds frequently, and up to 35 pounds occasionally.
Ability to sit at a desk in front of a computer for extended periods.
Ability to read and write work-related documents in English and communicate verbally with employees in a fast-paced environment.
Physical presence at the job site is essential.

Nice To Haves

College degree preferred.
Culinary, hospitality, or business administration education, or an associate degree in food service or a related field, preferred.
Spanish-speaking ability is a plus.

Responsibilities

Take messages and answer routine and non-routine questions.
Greet customers positively, anticipate their needs, and respond promptly.
Respond to inbound phone, written, email, and fax inquiries; draft and send professional correspondence and proposals under the General Manager’s direction.
Maintain organization and assist with creating, distributing, and delivering reports to departments.
Maintain positive guest relations and promptly notify the General Manager of complaints.
Notify the General Manager of unusual events, circumstances, and safety or quality-control issues.
Maintain cleanliness of designated office areas and equipment; organize and replenish supplies.
Document and enter inventory.
Escort guests and vendors from the lobby and loading dock.
Check conference rooms and event spaces throughout the day to assist, show, or review them.
Coordinate with human resources on payroll and personnel databases.
Work with accounting to process invoices, make payments, and track receipts.