Administrator, Safe and Secure Technology

Carvana•Tempe, AZ

1d•Remote

About The Position

The Safe & Secure Operations Remote Team (SSORT) helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams and external partners the SSORT ensures that a strategic plan is in place so that our security technology is innovative and efficient, that each site has the proper physical security infrastructure to meet our risk mitigation needs, that we provide proactive and reactive monitoring measures to support our sites, and that we utilize data and protocol to manage all events that pose risk to our business. In partnership with the Field Safe & Secure Team and the Enterprise Support Safe & Secure Team- the SSORT is an integral part of how we ensure the safety and security of all associates every day at every site. The Safe and Secure Technology Administrator will support internal and external customers with technical issues and needs related to the safety and security of Carvana team members and assets. The administrator will help to troubleshoot and identify and execute solutions via multiple mediums. This team member will also juggle multiple priorities simultaneously and support continuous improvement efforts.

Requirements

This is a client-facing support role. The qualifying candidate must be enthusiastic, energetic and must take pride in helping people solve their Safe and Secure technology problems. Service with a smile is a requirement!
High School diploma or equivalent.
3+5 years of experience in the technical/physical security technology support field.
Intermediate skills administering Windows Server, Active Directory, DHCP and other network services.
Ability to blend creativity, problem solving, and technical skills to support end-users
Top-notch customer service experience.
The ability to effectively communicate with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.
An understanding of enterprise network environments.
Must be able to read, write, speak and understand English.

Nice To Haves

Experience with CCTV, Access Control and Alarm Monitoring systems; big plus if you have experience with Genetec, Slack, Confluence, Cisco Meraki Appliances and Jira.

Responsibilities

Deliver exceptional customer service to our internal and external customers.
Support everything related to our Safe and Secure technology!
Take incoming calls and emails related to all CCTV, Access Control or Alarm Monitoring issues and requests.
Communicate with remote users via phone, email or video calling to troubleshoot problems using (and sometimes without use of) remote connectivity tools.
Review escalated Help Desk tickets to diagnose problems, gather additional information, identify solutions, assign to other Safe and Secure resources as applicable.
Own the configuration process of our CCTV, Access Control and Alarm monitoring systems for all new buildings and installations.
Log all technical issues in Jira with the appropriate level of detail needed.
Document process standards, naming standards, how-tos, equipment information, solutions to new problems and share these with the rest of the team.
Use excellent judgment skills to be able to properly evaluate situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.
Review Help Desk tickets data to identify themes and patterns to identify improvement opportunities.
Serve as a business partner to other departments within Safe and Secure and Technology services.
Escalate issues to our vendor partners if the need arises.

Benefits

Medical, Dental, and Vision benefits.
401K with company match.
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
A great wellness program to keep you healthy and happy both physically and mentally.
Access to opportunities to expand your skill set and share your knowledge with others across the organization.
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
A seat in one of the fastest-growing companies in the country.

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