Administrator, Printer Fleet

Ricoh•Mount Pleasant, SC

8d•Onsite

About The Position

The Administrator, Printer Fleet manages large-scale fleets of business document output devices (printers, copiers and fax machines) at an Managed Services (MS) customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Assists others site team members in developing, implementing and managing ongoing site operations.

Requirements

4-year college degree or equivalent work experience required.
Minimum of 2 years project/program management experience and a track record of success in customer service.
Exceptional customer service skills
Ability to troubleshoot and find solutions
Good PC skills

Nice To Haves

Marketing, Sales or Financial Accounting experience a plus.
Prior experience managing large-scale fleet implementations a plus.

Responsibilities

Monitors all facets of the fleet program to ensure that RICOH performance standards are maintained and client requirements (contracted service levels) are consistently met.
Engages RICOH and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
Acts as a supporting interface to outside contractors for management of performance issues
Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time.
Coordinates and tracks machine moves, machine removals and new machine installations.
Tracks machine lease expiration and/or projected end of service life dates, as required.
Manages the collection of periodic meter readings, including review and validation.
Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
Acts as an advocate for the customer in all matters concerning the fleet and provides analysis, reporting and other support as required.
Conducts periodic client satisfaction surveys
Analyzes fleet printer utilization to ensure that each machine's capabilities match the requirements of its actual use.
Reports on monthly basis to customer and RICOH management concerning progress and performance versus program plan
Provides ongoing feedback for further program development, enhancement, correction and deployment of program.
Makes recommendations for machine deployment, machine replacement, user training, etc.
Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends.
Conducts implementation of national launch programs/processes including field training.
Performs other duties as assigned.