Administrator L2

Wipro • San Antonio, TX

1d

About The Position

The Entitlement Review Support Analyst provides operational support for reviewing application entitlement and access-control information. This role is suitable for candidates with transferable experience from Service Desk, Desktop Support, IT Support, or similar operational support functions. Advanced IAM engineering or administration experience is not required. Prior exposure to IAM, access management, information security, or compliance processes is beneficial but not mandatory.

Requirements

• Experience in Service Desk, Desktop Support, IT Support, operations support, or a similar process-driven role.
• Experience working with ticketing or IT Service Management tools.
• Basic understanding of incident, service-request, or workflow management.
• Ability to manage work within defined SLA timelines.
• Good analytical and problem-solving skills.
• Ability to follow documented processes, checklists, and review procedures.
• Mandatory skill: Desktop Support.
• 1–3 years of experience.

Nice To Haves

• Prior exposure to IAM, access management, information security, or compliance processes.
• Basic Microsoft Excel skills, including working with reports.

Responsibilities

• Review assigned application entitlement and access-control information using documented procedures and checklists.
• Identify missing, incomplete, inconsistent, or potentially noncompliant information and escalate it to the appropriate reviewer or process owner.
• Manage assigned tickets and review requests within agreed SLA timelines.
• Monitor work queues and provide timely updates until requests are completed or closed.
• Prioritize assigned activities based on urgency, impact, and defined operational procedures.
• Maintain accurate records of reviews, findings, responses, and follow-up actions.
• Communicate with application teams, business users, and relevant stakeholders to obtain required information.
• Prepare basic operational reports.
• Ensure review evidence and supporting records are complete and properly maintained.
• Identify recurring data-quality or process issues and report them to senior team members.
• Follow applicable IAM, information-security, access-control, and data-handling procedures.

Benefits

• Medical benefits options
• Dental benefits options
• Disability insurance
• Paid time off, inclusive of sick leave
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed