Administrator L1(Contract)
About The Position
Wipro Limited is seeking an Administrator L1 to provide L2 support for enterprise and mid-market client networks. This role involves troubleshooting and resolving incidents within SLAs, performing deep-dive troubleshooting on routing, switching, VPN, and WAN issues, and supporting 24x7 operations. The position focuses on Cisco technologies (Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS), with secondary support for Juniper (Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP) and tertiary support for VeloCloud SD-WAN (Edge provisioning, monitoring, overlay/underlay troubleshooting). Responsibilities include managing incidents through resolution, participating in Major Incident bridge calls, executing standard changes, assisting implementations, and following ITIL v4 practices. The role also involves customer and vendor interaction, including communicating with customers during outages, coordinating with vendors (Cisco TAC, Juniper JTAC, VeloCloud support), and providing timely status updates. Additionally, the position requires maintaining documentation such as diagrams, SOPs, and runbooks, contributing to Problem Management, and recommending improvements for automation and monitoring.
Requirements
- Network Data Admin
Nice To Haves
- Cisco: Routing & Switching, VLANs, STP, OSPF, BGP, EIGRP, ACLs, NAT, QoS
- Juniper: Junos OS, SRX firewalls, EX/QFX switching, OSPF/BGP
- VeloCloud SD-WAN: Edge provisioning, monitoring, overlay/underlay troubleshooting
- ServiceNow experience preferred
- ITIL v4 practices
Responsibilities
- Provide L2 support for enterprise and mid-market client networks
- Troubleshoot and resolve incidents (P1–P4) within SLAs
- Perform deep-dive troubleshooting on routing, switching, VPN, and WAN issues
- Support 24x7 operations
- Manage incidents through resolution (ServiceNow preferred)
- Participate in Major Incident bridge calls
- Execute standard changes and assist implementations
- Follow ITIL v4 practices
- Communicate with customers during outages
- Coordinate with vendors (Cisco TAC, Juniper JTAC, VeloCloud support)
- Provide timely status updates
- Maintain diagrams, SOPs, and runbooks
- Contribute to Problem Management
- Recommend improvements for automation and monitoring
Benefits
- Full range of medical and dental benefits options
- Disability insurance
- Paid time off (inclusive of sick leave)
- Other paid and unpaid leave options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
