System Administrator L1

Unisity • Annapolis Junction, MD

20h • Onsite

About The Position

Unisity, LLC is a Service-Disabled Veteran Owned Small Business providing expert services in the Information Technology fields. We pride ourselves on delivering what is promised, as some would say we "just do". We are highly-qualified, self-driven professionals who work towards a common goal as a team, leading when appropriate and following when needed. Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoot, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 1 System Administrator (SA) must possess the following capabilities: Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning

Requirements

• Three (3) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• United States Citizenship
• Active TS/SCI security clearance with customer appropriate polygraph

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Configures and manages Linux, Unix, and Windows operating systems
• Installs/loads operating system software
• Troubleshoots, maintains integrity and configures network components
• Implements operating systems enhancements to improve reliability and performance

Benefits

• Company automatically contributes an additional 12% of each employee's gross compensation to the company 401k plan, with no requirement for employee matching.
• All contributions are fully vested from day one.
• Choice of Medical Plan Options, some with Health Savings Account (HSA)
• Vision and Dental
• An additional 12% of employee's gross compensation to be used for benefits, any remaining funds are then forwarded to the employee as taxable income
• Life and AD&D Benefits (Company Paid)
• Short and Long-Term Disability (Company Paid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level