Administrator - Home and Community Based Services
About The Position
Responsible for the overall leadership and management of either a home health or hospice agency, including meeting established goals and outcomes, ensuring regulatory and organizational compliance, directing and coordinating work and financial and operational stability. May be responsible for coordinating sales and marketing for the agency, optimizing customer service and satisfaction. This role has a larger size, scope, or complexity. Creates and maintains a culture of safety for employees and clients. Responsible for ensuring a quality assurance performance improvement (QAPI) program is established. Proactively communicates any necessary changes, issues and/or concerns to clients, families and staff. Responds quickly and openly to clients' needs and ensures they are being met. Ensures staff are educated on current clinical information and are trained on clinical practices. Holds self and team accountable to achieve and sustain desired outcomes, such as regulatory compliance, operational budgets and staff and client engagement. Ensures HIPAA compliance, and assures client rights are protected and communicated to clients and families. Effectively initiates, directs and coordinates all projects as assigned. Expresses ideas and direction clearly, concisely and effectively. Provides supervision, coaching and mentoring based on staff needs. Ensures proper staffing and supervision of staff during all service hours. Follows up thoroughly and consistently. Addresses staff issues, budget considerations, employee satisfaction and safety concerns. Coordinates data collection and ensures reports are completed and sent to the appropriate governing body. Maintains agency compliance with legal, regulatory and accreditation requirements.
Requirements
- Bachelor’s degree in healthcare administration, nursing or related field required.
- Five years' experience in a home health, hospice or relevant healthcare setting required.
- Previous leadership experience and healthcare experience, preferably in a home health or hospice agency.
- Licensure for state of practice is required.
- Current valid driver’s license, and must meet all medical guidelines for Sanford Health Category II drivers.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Creates and maintains a culture of safety for employees and clients.
- Ensures a quality assurance performance improvement (QAPI) program is established.
- Proactively communicates any necessary changes, issues and/or concerns to clients, families and staff.
- Responds quickly and openly to clients' needs and ensures they are being met.
- Ensures staff are educated on current clinical information and are trained on clinical practices.
- Holds self and team accountable to achieve and sustain desired outcomes, such as regulatory compliance, operational budgets and staff and client engagement.
- Ensures HIPAA compliance, and assures client rights are protected and communicated to clients and families.
- Effectively initiates, directs and coordinates all projects as assigned.
- Provides supervision, coaching and mentoring based on staff needs.
- Ensures proper staffing and supervision of staff during all service hours.
- Addresses staff issues, budget considerations, employee satisfaction and safety concerns.
- Coordinates data collection and ensures reports are completed and sent to the appropriate governing body.
- Maintains agency compliance with legal, regulatory and accreditation requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
