Administrator, DS Operations

FCT•London, ON

2d•CA$55,060 - CA$66,150•Hybrid

About The Position

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. As a DS Operations Administrator, you will be expected to complete a myriad of administrative tasks that support our overall goals and revenue generation. You will communicate with management, employees, vendors, clients and their customers. You will work in our proprietary software, Excel, Word, Outlook and other electronic tools. You will also take inbound calls when necessary.

Requirements

University or college degree preferred
Two (2) years in an administrative role, collections, or repossession management
Excellent time management skills, ability to prioritize and contribute to multiple projects simultaneously, work in a fast paced, dynamic environment.
Knowledge of repossession, remarketing, and collections experience or combination of education and industry related experience
Positive, Self-motivated, customer focused, assertive, with the ability to learn quickly, take initiative and work independently.
Be versed in the lending and collections lifecycle, automotive finance lifecycle
Be knowledgeable about non-standard vehicles
Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada.
Understanding of the Canadian insolvency laws and legal recovery process
Quebec Collections and recovery experience an asset
Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office applications - Advanced user experience with Excel, Word, and Outlook
Excellent oral and written communication skills in English. Bilingual French/English is an asset
Operational excellence – always looking for and suggesting process improvements
Confidence in problem solving, negotiating and decision making
Excellent telephone skills – experience working in a call center environment is an asset
Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
Strong negotiator
Flexibility in work day, afternoon, or evening shifts, and rotating Saturdays if necessary
Attention to detail and the ability to maintain a high degree of accuracy in a fast-paced environment
Skip trace experiences an asset

Nice To Haves

Quebec Collections and recovery experience an asset
Bilingual French/English is an asset
experience working in a call center environment is an asset
Skip trace experiences an asset

Responsibilities

Be a highly engaged team member that provides best in class service to internal and external stakeholders. Partners include fellow employees, management, lenders, customers, vendors, insurance companies, etc.
Monitor and process requests within guidelines
Identify trends for improvement and coaching opportunities
Prepare detailed notices and support documents and electronic communications
Prepare detailed tracking reports.
Perform duties in relation to intake, processing, management, and closing of assigned accounts according to company policies and legislative guidelines.
Warranty and insurance cancellations, tracking, and rebates
Complete assigned operational tasks and act as ‘back up’ to cover additional tasks, as required, based on business needs and client requirements.
Close and invoice accounts accurately.
Provide information and guidance to customers in order to facilitate bringing accounts current
Must be detail oriented and be able to understand and prepare complex documentation and update different host systems. Maintain detailed records and reports.
Communicate and work with vendors to ensure that tasks are completed, and expectations met.
Complaint tracking and resolution
Third party vendor assignment and tracking.
Update and prepare various reports, manipulate data, and provide meaningful insight.
Ability to document processes and train other employees