Administrative Technician (Records)

Prince William County Government•Manassas, VA

6d•Onsite

About The Position

The PWC Police Records Administrative Technician is responsible for processing critical administrative tasks and projects that support the Police Department and Community Members. This position consists of learning and executing critical, confidential records-related procedures and processes that serve internal Units and external Agencies. Admin Techs must demonstrate the ability to provide excellent customer service and to partner effectively. Organizational skills, attention to detail, the ability to process complex procedures accurately, and an understanding of certain State statutes related to Records retention are key. This incumbent will be able to work effectively both in a large team and independently. The incumbent must be proficient in Microsoft Office Suite, Teams, and Outlook, with strong data entry skills and the ability to analyze data to support and execute established procedures. This position requires comprehensive knowledge of police records processing, including front desk operations; processing police incident reports in compliance with NIBRS standards; responding to crash and incident report requests; processing arrest records; and executing court-ordered expungements. The successful candidate must provide exceptional customer service and demonstrate effective communication skills when assisting community members in person, by phone, and through email. Responsibilities also include processing financial transactions with a cash register and providing professional, courteous service at a public-facing front desk.

Requirements

High School Diploma or G.E.D
Proficient in Microsoft Office Suite, Teams, and Outlook
Strong data entry skills
Ability to analyze data to support and execute established procedures
Comprehensive knowledge of police records processing, including front desk operations
Ability to pass a police background check

Nice To Haves

Experience utilizing the Motorola P1 Records Management System (RMS) or similar law enforcement records management systems.
Knowledge of National Incident-Based Reporting System (NIBRS) standards and reporting requirements.
Current VCIN certification or the ability to obtain certification.
Proficiency in Microsoft Office Suite, Outlook, and Teams.
Experience working in a law enforcement administrative environment.
Experience in complex records transactions, manually/electronically.
Experience in handling secure documents containing sensitive or vital personal information.
Experience in analytical/data entry in the law enforcement sector.
Strong customer service skills with the ability to interact professionally with the public, law enforcement personnel, and other stakeholders.
Excellent verbal and written communication skills.
Experienced in handling cash transactions and maintaining accurate financial records.

Responsibilities

Processing critical administrative tasks and projects that support the Police Department and Community Members.
Learning and executing critical, confidential records-related procedures and processes.
Providing excellent customer service.
Partnering effectively.
Processing police incident reports in compliance with NIBRS standards.
Responding to crash and incident report requests.
Processing arrest records.
Executing court-ordered expungements.
Providing exceptional customer service and demonstrating effective communication skills when assisting community members in person, by phone, and through email.
Processing financial transactions with a cash register.
Providing professional, courteous service at a public-facing front desk.