Administrative Technician III - Craig

State of Colorado•Denver, CO

6d•Hybrid

About The Position

This position will provide technical and administrative support by implementing professional standards in communication, answering inquiries from the public and state employees concerning departmental policies, procedures, and general road conditions and making referrals to appropriate information sources. Develop and implement functional and operational procedures in order to increase efficiency. Collect, evaluate, collate, and create reports. Complete data entry and track various information and documents in a variety of computer systems. Accurately process invoices, section correspondence, timesheets, personnel and other departmental forms, general mail, and copies of requested data. Compile and manipulate data into usable mediums to assist leadership in making strategic and operational decisions. This position must provide support to the Superintendent, Deputy Maintenance Superintendents, Technician V, LTC OPS I and Section Employees, as well as duties previously assigned.

Requirements

Three years of work experience where the primary responsibility involved applying rules and procedures for the entry and quality assurance of data; creating reports, reviewing and processing financial documents and advanced proficiency using computer software/systems daily (e.g. Google Suite, MS Access, Excel, SAP).
A combination of related education and/or relevant experience that involved applying rules and procedures for the entry and quality assurance of data; creating reports, reviewing and processing financial documents and advanced proficiency using computer software/systems daily (e.g. Google Suite, MS Access, Excel, SAP).
Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks.
A current valid driver’s license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.

Nice To Haves

Demonstrated success with the duties listed in the Description of the Job section
Years of State service experience related to the duties of this position
Highest work/personal ethics and integrity
Ability to work under tight deadlines and be adaptable to changing assignments
Ability to take initiative to solve problems in an innovative manner
Ability to work with a variety of stakeholders with sensitivity to their needs, priorities, promises made and commitments
Effective interpersonal and relationship-building skills
Strong time and project management skills, including prioritization and multi-tasking ability
Excellent reasoning, investigative, analytical, and problem-solving ability
Excellent facilitation, presentation, and communication skills, both written and oral
Strong attention to technical detail and accuracy
Passion for safety
Fluency in Microsoft Office Suite (Word, Excel, PowerPoint), Gmail and Google Applications, SAP, and the ability to quickly learn other software systems

Responsibilities

Perform technical support for the Superintendent, Deputy Maintenance Superintendent, Office Manager (Tech V) , LTC OPS I's, and Maintenance Employees.
Make decisions to facilitate functions in the areas of quality customer service and maintaining procedures to coordinate, collect and monitor information, digital and paper files, and documents.
Implement office procedures and processes.
Collect information from public and notify proper CDOT personnel of problems or hazards that may/could exist.
Timekeeper for the King area. Backup timekeeper for John and Lincoln Areas, Shop, Special Crews, Storeroom and Superintendent and Deputy Superintendent.
Communicates with Human Resources and Payroll to resolve employee time sheet issues.
Work collaboratively to ensure consistency of program implementation and ensure compliance with program requirements.
Implement office procedures to track Adopt a Highway group coordinators, locations and agreement expirations.
Assist in developing and maintaining a database to track group expiration dates, renewal requests and available locations.
Represent the Department and supervisors in person, by telephone and in correspondence with other governmental agencies, contractors, private industry, media and public; independently replies to inquiries regarding maintenance operations, policies and procedures, or citizen concerns.
Greet internal/external customers and directs individuals to appropriate location/personnel.
Answer multi-line telephones, screen calls, complete and process resulting messages efficient for the Section Complex.
Monitor locations and shelf life of the AED unit batteries and pads for the Section.
Manage the Maintenance Section 6 Driver's Files, to include both digital and paper.
Make independent decisions regarding scheduling of employee physicals and coordinates scheduling of DOT physicals with Occu-Med and with other office staff if applicable.
Other duties as assigned.