Administrative Support 09

St. Joseph's Healthcare Hamilton • Charlton Campus (Hamilton Downtown), ON

5d • Onsite

About The Position

This position is responsible for performing clerical administrative duties as required at the Firestone Ambulatory Clinic and all associated clinics within the Firestone Program. Duties include reception and registration of patients, answering telephones, calling patients to confirm appointments, relaying messages, booking patients for various tests and doctor visits, typing reports and correspondence, submitting reports, transcription, filing, chart preparation, and other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager. Supporting all clinics of the Firestone Ambulatory Clinic.

Requirements

• 2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required
• Medical terminology certificate required
• Basic skill level in MS Word, spelling and typing is required
• Basic skill level in medical spelling and medical terminology required
• Clerical testing may be required as part of the selection process.
• Two years of current related office experience or customer service experience is required
• Current experience with Electronic Medical Record software (EPIC) and booking diagnostic tests using all hospital electronic solutions is required
• Excellent work performance and attendance record is essential
• Maintain excellent interpersonal relationships while handling multiple tasks, conflicting priorities and frequent interruptions
• Must be able to set own priorities, ensuring patient and customer service is of utmost importance
• Excellent oral and written communication skills
• Good organizational and problem-solving skills
• Excellent conflict resolution skills

Nice To Haves

• Knowledge about Firestone Clinic and activity is an asset
• Experience in medical transcription

Responsibilities

• Reception and registration of patients
• Answering telephones
• Calling patients to confirm appointments
• Relaying messages
• Booking patients for various tests and doctor visits
• Typing reports and correspondence
• Submitting reports
• Transcription
• Filing
• Chart preparation
• Other related clerical duties as assigned by Ambulatory Clinic Supervisor and/or Manager
• Supporting all clinics of the Firestone Ambulatory Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree