Administrative Support 09

St. Joseph's Healthcare Hamilton•Charlton Campus (Hamilton Downtown), ON

2d•Onsite

About The Position

The 2 Fontbonne Clinic is a high volume, fast-paced clinic providing care for patients across the spectrum from pediatrics to obstetrics and gynecology. Working closely with physicians, nurses, clerical staff, learners, patients and families, this position provides administrative support within the clinic including medical transcription, surgical booking, patient registration, filing and other clerical duties as assigned to support daily clinic operations.

Requirements

2 year post-secondary diploma in Office Administration - Health Services from an accredited school is required
Medical terminology certificate required
Minimum 3 years’ experience providing administrative support in a busy hospital setting, preferably related to women’s health and newborn and pediatric care
Experience and demonstrated proficiency with hospital software programs and information systems including Dovetale and Accuro
Experience and demonstrated proficiency with medical transcription including voice recognition software such as Dragon
Must be able to type transcriptions accurately from dictation
Experience with surgical booking procedures
Advanced skill level typing speed is required
Intermediate skill level for general spelling, medical spelling, medical terminology, MS Excel, and MS Word is required
Clerical testing may be required as part of the selection process
Demonstrated knowledge of medical terminology related to women’s health, newborns and pediatrics
Demonstrated ability to adapt and function as a flexible team player in a fast-paced, high volume clinic environment
Demonstrated strong organizational skills, with the ability to prioritize, multi-task and work with minimal supervision
Demonstrated excellent telephone, interpersonal and customer service skills required
Demonstrated excellent verbal and written communication skills
Demonstrated good work performance and attendance record
A current resume must accompany the application

Responsibilities

Maintains confidentiality and release of information in accordance with hospital policy at all times
Registers patients for Outpatient procedures, ensuring that all pertinent patient data and procedure information is entered into the patient information system accurately and efficiently. Prepares daily patient logs
Schedules Outpatient appointments from various sources, i.e. OR, which are collected several times a day, confirming appointment details with patient or physician's office, booking or ordering any required or follow-up tests/procedures accordingly
Performs reception duties and triages incoming calls, answering immediate concerns and referring other calls as required
Ensures all filing, charting and appointment sheets are up to date for clinic activities
Provides clerical support and sorts/distribute mail, faxes and e-mails
Completes weekly unit statistics, monthly census reports and staffing logs
Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner
Ensures station and work area is maintained in an organized and presentable way at all times
Obligation to review and commit to applicable departmental and hospital policies and procedures
Assists with other unit activities as delegated by the Nurse Manager