Administrative Support

Self Care Counseling•Loveland, OH

2d•Onsite

About The Position

Self Care Counseling is seeking a detail-oriented and customer-focused Administrative Support to join our Operations Team in Loveland, Ohio. This position plays an essential role in supporting the daily administrative functions of our growing mental health practice while helping ensure an exceptional experience for clients and staff. The Administrative Support serves as a key point of contact for clients, assists with scheduling and documentation processes, supports office operations, and helps maintain efficient workflows throughout the organization.

Requirements

High school diploma or equivalent required
Strong organizational and time management skills
Excellent verbal and written communication abilities
Ability to manage multiple tasks in a fast-paced environment
Proficiency with Microsoft Office and web-based systems
Ability to work professionally with diverse populations

Nice To Haves

Associate's or bachelor's degree preferred
Experience in healthcare, behavioral health, customer service, or administrative support preferred

Responsibilities

Answering incoming phone calls and responding to client inquiries
Scheduling appointments and assisting with client onboarding
Reviewing and processing intake documentation
Verifying insurance information and benefits when needed
Managing electronic records and maintaining accurate documentation
Assisting with front desk coverage and client check-in processes
Supporting office supply and inventory management
Collaborating with clinical and administrative staff to ensure smooth daily operations
Completing assigned administrative projects and tasks
Maintaining confidentiality and compliance with company policies and HIPAA requirements