Administrative Support (Full Time)

North Country Healthcare•Littleton, NH

4d•Onsite

About The Position

North Country Healthcare (NCH) is a non-profit affiliation of four medical facilities: Androscoggin Valley Hospital, North Country Home Health & Hospice Agency, Upper Connecticut Valley Hospital, and Weeks Medical Center, located in the White Mountains Region of New Hampshire. NCH includes numerous physicians and medical providers at multiple locations. This leading comprehensive healthcare network, which employs hundreds of highly-trained individuals, delivers integrated patient care through three community hospitals, specialty clinics, and home health and hospice services. NCH remains committed to the health and well-being of the communities we serve. As a valued team member, this role emphasizes advancing High-Reliability Organization (HRO) principles, embedding a culture of safety, accountability, and consistent high performance. POSITION SUMMARY: Adhering to System Values, Service Excellence, and Standards of Behavior, the Administrative Support will work under the supervision of the Medical Records and Compliance Coordinator and in alignment with North Country Home Health and Hospice Agency (NCHHHA) policies and procedures. This role is integral to supporting operational efficiency and compliance. Primary responsibilities include medical records management and clerical duties.

Requirements

High school diploma or equivalent required.
All employees and contracted staff will have either successful completion of an American Heart Association accredited course in Basic Life Support (BLS), or ACLS and PALS combined. (for clinical staff), Heartsaver CPR AED (for nonclinical staff), and renewal on a regular basis.
Ability to navigate electronic medical records (EMR) systems.
Thorough data entry and management of records.
Proficient in Microsoft Office applications, particularly Excel and Word.
Provides customer service in a kind, respectful, and professional manner.
Strong problem-solving skills.
Sound critical-thinking and decision-making skills.

Nice To Haves

Associate’s degree in Business Administration or Health Information preferred.
Minimum of 4 years of experience in a healthcare office setting is required (in lieu of formal education).
Minimum of 2 years of experience in customer service role, health information management, or a related administrative field preferred.
Experience in health information management (HIM), or medical records preferred.

Responsibilities

Accurately file clinical documentation within NCHHHA time and track missing documentation.
Problem solve and resolve workflow or documentation issues in a timely manner.
Scan and file records in an organized manner for easy retrieval.
Process medical records as requested in a timely manner.
Demonstrate good organizational skills to maintain smooth workflows.
Use equipment and supplies appropriately and cost-effectively.
Submit accurate time records in accordance with policies.
Maintain confidentiality of all information related to employees, clients, families, and business practices.
Work cooperatively with personnel to achieve organizational goals.
Respond positively to management direction and follow instructions as required.
Participate in inbound call flow and assist callers in a professional and courteous manner.
Make outbound calls as necessary to fulfill work-related responsibilities, ensuring clear and effective communication.
Collaborate with NCHHHA staff and other departments to support efficient operations and continuity of care.
Performs additional duties as assigned.