Temporary Administrative Support Specialist (Full-Time)

El Programa Hispano Catolico•Gresham, OR

6h•Onsite

About The Position

This position serves as one of the first points of contact for community members seeking services from El Programa Hispano Católico (EPHC). The individual in this role will assist by referring community members to the appropriate EPHC departments and/or other community agencies. Additionally, this position supports management of the EPHC front desk while in the office and performs a variety of administrative tasks.

Requirements

Must be bilingual (Spanish/English) and bi-culturally competent.
High School degree or one year of field experience.
Minimum of one year of demonstrated success as a Receptionist or Administrative Assistant; Working preferably in a non-profit social service environment.
Strong computer skills with demonstrated proficiency (intermediate to advanced) in Microsoft Word, Excel, Outlook, PowerPoint and Publisher.
Knowledge of effective reception and customer service practices and experience in operating multi-line phones.
Ability to work with public; greet participants in a friendly, culturally responsive way and respond compassionately to people in crisis.
Embody values of cultural humility and servant leadership and demonstrate cultural responsiveness across cultures.
Strong attention to detail.
Self-motivation and the ability to work independently with strong analytical and problem-solving skills.
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to meet goals on time.
Demonstrate judgment and discretion in dealing with confidential matters.
Ability to work with creativity and flexibility in a changing organization.
Ability to support organization and program specific mission and goals.
Satisfactory results from criminal, civil and/or motor vehicle background check required.

Nice To Haves

Knowledge of community resources strongly preferred.

Responsibilities

Answer main telephone line, route calls appropriately
Provide Information and Referral Assistance to Spanish and non-Spanish speaking community members
Greet participants and guests in person and over the phone
Check in/out projector, and guest badges
Coordinate the scheduling of conference rooms
Notify Facilities Manager when inventory of office supplies are low and process incoming mail
Perform data entry in Salesforce and other databases assigned
Responsible for opening EPHC office.
Adherence to El Programa Hispano Católico policies and procedures
Actively participate in team projects including team, agency, program, and partner meetings.
Perform other duties and responsibilities as assigned