Administrative Support

Legal Aid of Southeast and Central Ohio • Columbus, OH

2d • Onsite

About The Position

Legal Aid of Southeast and Central Ohio (LASCO) is seeking a professional, reliable, and dedicated administrative support person to join their team. This position will initially support LASCO's tax work, assisting attorneys and clients in obtaining tax relief. The role may also extend to supporting other organizational efforts. The position involves collecting and organizing client information and documents, conducting intake evaluations, completing forms, maintaining files, handling routine correspondence, supporting community outreach, and performing general administrative tasks.

Requirements

• A positive attitude, go-getter mindset and drive to do things well
• Ability to anticipate needs and navigate problems with a creative, practical approach toward reaching successful resolution
• Ability to prioritize workload to manage time, tasks and meet deadlines in a dynamic environment
• Proficient skills across the Microsoft Office Suite (Outlook, Excel, and PowerPoint)
• Demonstrated ability to communicate, verbally and in writing, effectively with diverse audiences
• Ability to increase efficiencies in individual work and team processes
• Strong work ethic with an eye for detail
• High ability to exercise sound judgement and discretion
• English language proficiency is essential
• High school diploma or equivalent required

Nice To Haves

• Professional experience in customer service preferred
• Spanish/English bilingual skills are a plus
• Additional languages – even better
• Prior Legal Aid or related work experience a plus, but not required
• Tax or accounting experience a plus, but not required

Responsibilities

• Serve as primary support for the daily work needs of attorneys focused on tax work as well as others in the office
• Build relationships with clients and usher them through the intake and case acceptance process
• Collect, organize and manage information and documents from clients
• Submit and request routine documents from the IRS
• Intake evaluations to help with case determinations
• Conduct client call backs and follow up with clients as needed
• Perform light research and investigation to assist with cases
• Assist attorneys in assessing client financial situation
• Process mail and calendar notice response deadlines
• Draft correspondence to clients including routine communications, closing letters and no contact letters among others
• Draft forms for clients among other necessary documentation
• Perform administrative tasks including opening hard files, opening electronic cases, sending intake packets, scanning, completing reporting paperwork, organizing meetings, and other related duties
• Support and collaborate with staff, partners and other related parties to help achieve goals
• Help with community outreach education and events

Benefits

• employer funded HRA (up to $12,000)
• employer-paid employee dental and vision insurance
• a language skills differential ($2,500-$3,500 annually)
• paid vacation, sick and holiday time
• ongoing training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED