Administrative Support Staff

CHILD & FAMILY SERVICES INC•New Bedford, MA

1d•$18 - $21•Onsite

About The Position

The Administrative Support professional works as a member of a multi-disciplinary team to provide quality service and maintenance of a safe environment for all clients. The Administrative Support Staff is responsible for assisting clients manage their services with the Community Behavioral Health Center. This position is full-time, 40 hours per week.

Requirements

High School Diploma, or equivalent experience required.
Awareness of personal attitudes, beliefs, biases, and assumptions about others
Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
Cultural knowledge of key populations that will be served to address disparities in service delivery
Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
Must have a valid driver’s license and reliable transportation that meets CFS Driver Policy.

Nice To Haves

Possess excellent customer service and interpersonal skills

Responsibilities

Provide accurate information regarding agency policy, procedures, and service options when inquiries are made by potential new clients and community resources and services providers.
Act as the immediate liaison between all clients, clinic visitors and agency staff
Assist in connecting visitors with Open Access services, when requested
Maintain accurate information on all clients in the agency in the agency electronic health records including demographics, history of service and insurance data, in addition to service status.
Assist clients with accessing transportation
Maintain a positive working relationship with agency staff, supervisors, and community contacts
Collect co-payment from clients as well as outstanding accounts for all
Schedule client appointments and notify/document cancellations
Maintain agency records within procedural requirements
Maintain current knowledge related to rules and regulations governing confidentiality of medical records including but not limited to HIPAA
Process release of records with special attention to HIPAA confidentiality rules
Answer incoming calls and route caller to appropriate staff
Maintain and update information at front desk, including waiting room Information and notices, as needed
Be knowledgeable of new programs (or changes in existing programs), activities, and groups
Maintain mailboxes and process incoming/outgoing mail and faxes, including notifying appropriate staff of incoming deliveries and ensuring outgoing mail has appropriate postage
Provide general agency correspondence as needed
Provide translation (if bilingual) between clients and staff when needed
Maintain program databases
Provide administrative support to office manager and program staff
Maintain regular and timely attendance
Adhere to the agency’s policy regarding confidentiality
Maintain a positive attitude and promote a positive work environment
Adhere to all policies set forth in the Employee Manual
Have a commitment to the agency’s philosophy and the ability to translate this to others
Utilize a trauma informed approach when communicating with clients
Other office duties as deemed necessary

Benefits

Medical – Harvard Pilgrim/HealthPlans Inc.
Dental – Unum
Vision - EyeMed
Wellworks for You (Employee Wellness)
2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
12 Sick Days
10 Paid Holidays
2 Personal Days per year
Flexible spending accounts – save on medical expenses and dependent care!
401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
100% Employer paid Life Insurance
100% Employer paid Long Term Disability and AD&D
Supplemental/Voluntary Life Insurance, AD&D Insurance, Accident Insurance, Critical Illness Insurance, and Hospital Indemnity Insurance available for you, your spouse, and your children
Tuition reimbursement – Up to $1,500 per calendar year
Professional Licensure reimbursement (LICSW, LMHC)
24-hour travel assistance
mileage reimbursement
discounted Healthtrax gym membership
employee appreciation events!