Administrative Support Specialist - VMRC (Casual Hire)

University of Hawaii•Honolulu, HI

1d•Onsite

About The Position

University of Hawai‘i, Kapi‘olani Community College, Office for Student Affairs is seeking applications for an Administrative Support Specialist (Casual Hire). This position serves as support staff for the Veteran & Military Resource Center (VMRC), staffing the front desk, and training and supervising student assistants. The role involves providing a welcoming atmosphere, assisting students with VA education benefits, answering inquiries, processing enrollment requests, and supporting workshops and events. The specialist will also provide computer technology assistance, manage program databases, update student information systems, and assist in overseeing the VA education benefits program aspects like webpages and social networking. Additionally, the role includes general office support, maintaining records, protecting student privacy, and participating in student services activities. Regular communication with supervisors regarding student issues is expected, along with other assigned duties.

Requirements

Possession of a baccalaureate degree in Business Administration, Social Sciences, Education, or related field and one (1) year of progressively responsible experience with responsibilities for customer service; or any equivalent combination of education or professional work experience that provides the required education, knowledge, skills and abilities as indicated.
Demonstrated ability to operate a personal computer, apply word processing software, and additional software including Microsoft Office Suite and Adobe Acrobat Pro
Demonstrated excellent attention to detail and analytical skills.

Nice To Haves

Minimum of two (2) years of professional experience working with military and veteran students at a community college
Minimum of one (1) year of professional experience working with non-traditional college students
Excellent customer service skills and management experience are preferable.
Familiar with the education benefits provided by the Department of Veterans Affairs (VA), including Chapters 30, 31, 33, 35, and 1606, as well as the Department of Defense, including Tuition Assistance and MyCAA.
Possess working knowledge of VA regulations related to certification of coursework at higher education institutions.
Possess good communication and interpersonal relationship skills in interactions with VA representatives, Kapi‘olani colleagues, and most importantly, VA students.
Able to work independently using Banner, Enrollment Manager, STAR, and other student information systems.

Responsibilities

Serve as the support staff, staffing the front desk in the Veteran & Military Resource Center (VMRC), and train and supervise student assistant/work-study students.
Provide a welcoming atmosphere by greeting and providing information to veterans and military students and their dependents.
Assist students in applying for their VA education benefits.
Inform student(s) about their education benefits and ensure they are fully aware of their responsibilities to the college and VA.
Answer phone calls, respond to email at the direction of the School Certifying Official (SCO) and VMRC Counselor/Coordinator, and make referrals to campus and community resources.
Process incoming Enrollment Certification Request forms and secondary campus VA certifications in Enrollment Manager.
Assist in planning, organizing, and co-facilitating VMRC and student services workshops and special events, and compiling evaluations.
Provide computer technology assistance including maintaining program databases and email lists, updating VA student information on Banner, pulling out student records from STAR, etc.
Assist in managing and overseeing all aspects of the VA education benefits program such as webpages, social networking, data, reports, procedures, and records.
Provide office support that includes creating and updating support materials, flyers, and resources; maintaining program email; and replenishing office supplies and materials.
Ensure that records are being kept in a safe place and that the privacy of VA students is protected.
Participate in a variety of student services support program activities, e.g., recruitment, new student orientation, etc.
Communicate on a regular basis with supervisors regarding issues that may arise from serving students.
Other duties as assigned