Administrative Support Specialist

Douglas County, Colorado • Castle Rock, CO

2d • Onsite

About The Position

The Administrative Support Specialist serves as part of a team that is the primary point of contact for the Douglas County Green Works site and Public Works Operations. This role blends exceptional customer service, answering high-volume phone calls and handling public inquiries—with direct administrative support to the Business Resources Manager. The ideal candidate ensures daily administrative workflows, facility inquiries, and managerial tasks run smoothly, efficiently, and professionally. Generally, the hiring range is $48,906-$61,133 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Requirements

• A high school diploma or GED is required.
• Three (3) years of course work or related administrative/secretarial experience is required.
• Must possess a strong personal computer background with the ability to grasp and understand new systems quickly.
• A combination of education and experience may be considered for a well-qualified candidate.

Responsibilities

• Serve as the primary contact for in bound phone calls, emails, and visitor inquiries regarding GreenWorks programs, site schedules, waste management guidelines, and general Public Works services.
• Oversee service request programs, assuring timely response to citizen issues.
• Provide accurate information to residents, contractors, and county staff; route complex operational issues or complaints to the appropriate division or supervisor.
• Maintain standard operating procedures for answering common questions and ensure community members have a positive, informative experience with Douglas County Public Works.
• Provides quality control / quality assurance of agentic AI responses to inquiries.
• Recommends changes to website and other content to improve customer experience.
• Manage the Business Resource Manager's schedule, arrange meetings, prepare agendas, reserve rooms, and coordinate equipment or catering as needed.
• Assist the Manager in monitoring pending project timelines, tracking operational action items, and following up with team leads on status updates.
• Draft memos, correspondence, presentations, and reports.
• Assist in running financial reports and preparing annual budget submissions.
• Input project information, run operational reports, scan documents into the CMS, and maintain organized central physical and digital filing systems.
• Maintain all phone lists and radio call numbers.
• Monitor and respond to radio calls to base, and act as emergency dispatch during major events as needed.
• Provide backup support to Road & Bridge Administrative Support and other Operations Division administrative positions.
• Performs other duties as assigned.
• In the event of an emergency/disaster in or near the County, all County employees are expected to make every effort to be available to assist the County Manager, Elected/Appointed Officials and Department Directors to ensure the continued operation of any and all necessary County functions. This may mean being available to perform additional duties and hours beyond what is normally required.

Benefits

• medical
• dental
• vision
• retirement plans
• comprehensive benefits package
• wide range of additional resources to support your health, growth, and overall well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED