Administrative Support Specialist

Appalachian State University • Boone, NC

6d

About The Position

The Receptionist/Records Specialist is the professional, courteous first contact for students, faculty, staff, and parents who come to the Advising Center, join via Zoom, or call. This person carefully listens to each person to determine what services they need, whether it is checking a student in for an appointment, answering the phone, or helping office staff with clerical tasks. This person will assist students with registration issues and basic questions about their student record. This person manages the front office, handles in-person or Zoom traffic, answers phones, prepares electronic files for advising and senior check appointments, works with other records specialists to process reports and update student records, performs clerical tasks and basic record specialist functions, and must manage a large base of knowledge that frequently changes. This person will add permits and overrides during registration and drop/add periods and assist with maintaining academic plans. This person provides a welcome, helpful presence to each person who contacts our advising center and assists staff with other duties, as assigned.

Requirements

• Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.

Nice To Haves

• Two years of post-high school education
• At least two years of work in a position dealing with records maintenance
• At least 2 years of professional customer experience
• Experience with enterprise-level software for record-keeping and/or client management

Responsibilities

• Manages the front office, handles in-person or Zoom traffic, and answers phones.
• Prepares electronic files for advising and senior check appointments.
• Works with other records specialists to process reports and update student records.
• Performs clerical tasks and basic record specialist functions.
• Manages a large base of knowledge that frequently changes.
• Adds permits and overrides during registration and drop/add periods.
• Assists with maintaining academic plans.
• Provides a welcome, helpful presence to each person who contacts the advising center.
• Assists staff with other duties, as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED