Administrative Support Specialist

Cynet Systems • Alpharetta, GA

7d

About The Position

This position supports day-to-day functional operations by applying IT systems, preparing specialized reports and correspondence, and maintaining records. The role involves data entry into computer systems, including Office applications or specialized software. The specialist completes routine reports to aid decision-making and administers programs, projects, and processes specific to the organization unit served. This role can be found in various departments such as EHS, R&D, Marketing, IT, Sales, Legal, Project Management, HR, Finance, and Customer Services. In Administration/Customer Services, the candidate will select from clear choices based on defined procedures to address changing work situations. The scope of thinking and acting covers a number of routines, with latitude to address topics using appropriate processes, though unexpected situations may require technical assistance or authorization. Positions are expected to handle multiple choice situations effectively within assigned processes and routines, focusing on applying or adapting the correct procedure to a process or issue.

Requirements

• 2-year vocational training
• Up to 1 year of experience
• Basic knowledge and experience of principles, procedures, work routines, and skills in the related field of work, gained through a structured and focused two-year vocational training period.

Responsibilities

• Deliver a full range of service in a defined and focused technical or administrative area of work, while clear input/output relations and generic and/or work-specific guidelines and procedures are given or available.
• Operate major parts or the full spectrum of dedicated specialized standard software packages.
• Handle routine and non-complex practical inquiries and procedures from internal or external customers.
• Deliver a limited range of practical, technical, operative, and/or clerical processes within an area of work.
• Operate dedicated, limited-range user interfaces or functionalities in standardized software programs, strictly related to specific processes.
• Gather and file information gained in routine customer contact calls.
• Handle inbound calls in basic first-level support situations while handling the majority of requests on the basis of given procedures.
• Perform outbound calls, operating with a given frame of structured information requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree