Administrative Support Specialist
City of West Allis•West Allis, WI
•Onsite
About The Position
The City of West Allis is seeking a compassionate and detail-oriented WIC Administrative Support Specialist to join their team. This role serves as a key point of contact for families enrolling in the WIC program, assisting with eligibility screening, documentation, appointment scheduling, participant communication, and health-screening activities. The position offers a competitive benefits package and is located in West Allis, Greenfield, and Cudahy.
Requirements
- High school diploma or GED
- Two years of recent administrative support work experience
Responsibilities
- Promotes and screens potentially eligible WIC families via telephone, in-person or internet based inquiries
- Schedules appointments following WIC policies and procedures for procession standards, re-certification guidelines and benefit issuance
- Accurately assess and document WIC eligibility criteria including identification, residency and income varication to verify WIC eligibility
- Maintain and update participant information in WIC MIS system to assure ongoing program communication and accurate transmission of WIC related information and data to necessary entities
- Provides referrals to other community resources to all new families entering the WIC program
- Uses participant centered customer service skills as first point of client contact with WIC staff to ensure high quality, customer focused service
Benefits
- Contributory medical coverage
- Fully paid dental benefits
- Dual pension program
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
