Administrative Support Specialist

UNC-Chapel Hill • Chapel Hill, NC

5d • Hybrid

About The Position

The North Carolina Certified Peer Support Specialist (NCCPSS) Program is seeking an Administrative Support Specialist for a 1-year TIME-LIMITED position to support workflow and daily operations to help the Program meet deliverables, improve efficiency, and strengthen relationships with partners and stakeholders. This position plays a key role in processing certification applications, maintaining accurate program records, supporting data collection and reporting, and assisting with communications and special projects. The Administrative Support Specialist will also provide technical assistance to applicants, helping ensure efficient program operations and high-quality customer service.

Requirements

• Proficiency in Microsoft Excel and Access for database management.
• Strong customer service and communication skills.
• Ability to manage and maintain accurate records.
• Experience in processing applications and verifying eligibility requirements.
• Skills in data collection and reporting.

Nice To Haves

• Experience supporting program operations and workflow.
• Familiarity with certification processes.
• Experience with special projects and administrative support.

Responsibilities

• Coordinate the processing of certification applications by reviewing submissions, verifying eligibility requirements, and ensuring applicants have completed all required training and documentation.
• Provide customer service and technical assistance to certification applicants, responding to inquiries and guiding individuals through the application and certification process.
• Maintain and manage program databases, including Excel and Access systems, to ensure data accuracy, integrity, and availability for reporting and operational decision-making.
• Distribute monthly surveys to training graduates and individuals who have received new certifications, recertifications, or lapsed certifications to support program evaluation and quality improvement.
• Provide administrative support for new program initiatives, special projects, and other operational activities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed