STATE ATTORNEY'S OFFICE, 10TH CIRCUIT- CLERICAL SPECIALIST I - 21000453

State of Florida•Bartow, FL

5d•Onsite

About The Position

The Administrative Support Specialist serves as a primary point of contact for the State Attorney’s Office, providing professional and courteous assistance to callers and visitors while performing administrative support duties. The position is in the Front Desk/Mail Room in Bartow and operates under the general supervision of an administrative superior. The work includes call-center and receptionist duties, mail processing, and general office support. Bilingual employees assist with translations. The position requires limited knowledge of office systems and procedures, along with attention to detail, accuracy, and some independent judgment. The duties listed are illustrative rather than exhaustive; related assignments may also be required. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalency, or an equivalent combination of training and experience.
Proficiency in English and Spanish in verbal and written communications is listed in the knowledge, skills, and abilities.
Knowledge of basic telephone systems and ability to operate a telephone system professionally.
Effective communication and ability to interact professionally with employees, members of the public, and stakeholders.
Dependable attendance in the office during regularly scheduled business hours.
Ability to focus and pay attention to detail; read and comprehend; and follow rules, regulations, policies, and procedures.
Efficient typing skills; a qualifying typing test score may be required for designated positions.
Ability to operate a computer and other office machinery.
Ability to answer calls and take messages as required.
Ability to perform quality work within deadlines and work effectively both independently and as a team contributor.
Ability to travel as required.
Ability to meet the position’s physical requirements, including occasionally lifting and/or moving up to 50 pounds.
Applicants considered for employment must pass a comprehensive background check, including fingerprinting.
Must be a U.S. citizen or lawfully authorized to work in the United States.

Responsibilities

Answer incoming local and long-distance telephone calls and connect callers to the appropriate person or office.
Place outgoing local and long-distance calls and interoffice calls.
Answer routine, non-technical questions and refer other inquiries to the appropriate person or office.
Act as receptionist by registering callers and visitors, directing them to the proper office, and providing routine information.
Enter and update information in office systems; pull files and prepare folders.
Prepare or file correspondence and other documents, and extract or copy information between records.
Photocopy and print documents.
Stamp, sort, and distribute mail; address envelopes; and perform office delivery runs.
Maintain detailed records and, as assigned, develop clerical procedures and requisition, order, receive, store, or issue office supplies.
Assist with translations if bilingual.
Travel as required.
Comply with public-records statutes and policies and follow workplace policies and procedures.