Administrative Support Specialist Outpatient
About The Position
Are you organized, detail-oriented, and passionate about supporting others in a healthcare setting? Join our team as a Full Time Administrative Support Specialist – Outpatient and play a key role in creating a welcoming, efficient, and client-centered environment. The Administrative Support Specialist provides essential administrative support to clinical staff, helping ensure the smooth day-to-day operations of outpatient services. This role is highly collaborative and client-facing, requiring strong communication skills, organization, and a commitment to delivering a positive experience for all individuals served.
Requirements
- Strong organizational and multitasking skills
- Ability to work both independently and as part of a team
- Excellent communication and customer service skills
- Comfort working with confidential information
- Ability to interact professionally with clients, staff, and the public
- High School diploma or equivalent
- Basic courses in business/secretarial areas
- Good-to-excellent working knowledge of general office procedures to maintain efficient support services
Responsibilities
- Serve as the first point of contact for clients and visitors
- Complete administrative portions of client intakes and set up electronic records
- Schedule appointments and send reminders
- Collect payments and establish payment agreements
- Maintain daily deposits and money controls
- Verify insurance and track authorizations
- Collaborate with billing teams to resolve discrepancies
- Maintain and update electronic service records (ESR)
- Scan and manage documentation
- Handle record requests and maintain file organization
- Answer phones and route calls appropriately
- Order and maintain office supplies
- Coordinate with IT for equipment and troubleshooting
- Process mail and provide clerical support (copying, scanning, faxing)
- Assist with staff onboarding and training
- Provide support to satellite offices as needed
- Act as a resource on policies and procedures
Benefits
- Be part of a mission-driven organization supporting mental health and community wellness
- Work in a collaborative, supportive environment
- Make a meaningful impact in the lives of others every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
