Administrative Support Specialist (Medical Office Specialist)- Health Department
About The Position
The Unified Government Public Health Department is seeking a full-time Administrative Support Specialist. This position will learn and support all unit functions. As a Specialist, you are the first point of contact for a diverse patient population and medical professionals. Duties include scheduling appointments, answering phone inquiries, assisting patients with check-in and check-out, verifying insurance eligibility, collecting fees, and releasing records. This position will also audit charges, fulfill record release requests, and assist with clinical documentation improvement efforts within an EMR system. This position will provide training and orientation for new unit employees and other staff. Must have a working knowledge of billing and coding fundamentals. The incumbent is expected to multitask, solve patient problems, provide quality service, and maintain positive relationships with patients. Must follow all rules related to patient confidentiality. This position will also collect and compile information to prepare a variety of reports, complete timekeeping for unit staff, and perform other duties of a similar nature as needed. Employees are required to work late clinic once a week and an occasional outreach event sporadically throughout the year.
Requirements
- High School Diploma, or GED, and three years of experience in area of assignment; or any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
- Working knowledge of billing and coding fundamentals.
- Must follow all rules related to patient confidentiality.
- Strong time management, organizational, critical thinking, and excellent communication skills required, with the ability to work under minimal supervision.
- Ability to multitask in a fast-paced, team-oriented environment with dependable punctuality and attendance.
- A valid Kansas driver’s license and reliable transportation are necessary.
- Proficient in Microsoft Office suites.
- All positions require that the applicant be a resident of Wyandotte county or willing to relocate within (12) months from the date of hire.
- As a condition of employment all employees must pass a post offer physical examination and drug screen.
- Submit proof of identity and employment eligibility.
Nice To Haves
- An associate degree or additional education in health administration is preferred.
- Allied Health professionals such as MAs, LPNs, and CNAs are encouraged to apply.
- Bilingual English/Spanish strongly preferred.
Responsibilities
- Scheduling appointments
- Answering phone inquiries
- Assisting patients with check-in and check-out
- Verifying insurance eligibility
- Collecting fees
- Releasing records
- Audit charges
- Fulfill record release requests
- Assist with clinical documentation improvement efforts within an EMR system
- Provide training and orientation for new unit employees and other staff
- Collect and compile information to prepare a variety of reports
- Complete timekeeping for unit staff
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
