Administrative Support/Scheduler

Staffing Solutions Organization LLC (SSO)

2d • Remote

About The Position

Staffing Solutions Organization (SSO) is seeking an Administrative Support / Scheduler to support the Illinois HCBS Waiver Quality Reviews project. This role is responsible for coordinating schedules, tracking project activities, maintaining documentation, and providing day-to-day administrative support to ensure reviews, interviews, travel, and deliverables remain on track and compliant with contract requirements. The Administrative Support / Scheduler works closely with a supervisor, multiple nurse reviewers, and project leadership and serves as a central point of coordination for scheduling and review logistics.

Requirements

• Minimum of 2 years of customer service experience required.
• Prior experience in administrative support, scheduling, or coordination roles required.
• High school diploma or equivalent required.
• Strong organizational skills with proven ability to manage multiple schedules simultaneously.
• High attention to detail and strong follow-through when working with deadlines, trackers, and calendars.
• Ability to work independently while collaborating effectively with a fully remote team.
• Proficiency with standard office and project tools including Outlook, Excel, Teams, SharePoint, trackers, and dashboards; ability to quickly learn new systems and processes.
• Excellent customer service and relationship-management skills, including strong verbal and written communication.
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Associate’s degree or higher preferred.
• Experience supporting healthcare, Medicaid, compliance, or contract-based projects preferred.

Responsibilities

• Coordinate and schedule nurse reviewer activities, including onsite review visits, remote reviews, interviews, and meetings.
• Manage and monitor multiple calendars to avoid conflicts and ensure appropriate regional coverage.
• Track completion of key project activities tied to contractual timelines and milestones.
• Serve as a point of contact for providers regarding scheduling and review process questions.
• Prepare and send clear, timely written communications related to schedules, changes, and expectations.
• Maintain confidentiality and safeguard sensitive information in compliance with HIPAA and project standards.
• Perform accurate data entry and maintain version control for project files and documentation.
• Support supervisors and project leadership with administrative, coordination, and ad hoc tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED