Administrative Support Representative
About The Position
The Administrative Support Representative provides administrative and operational support to ensure shipment activity, documentation, and customer communication are accurate, timely, and effectively managed. Lanter Delivery Systems is a national logistics company and a leader in overnight, unattended delivery of auto, agricultural and industrial parts from their customer's distribution centers to dealer locations. In the 21st century we live in a business culture that demands cost and logistical efficiencies combined with increased productivity. Lanter's strategic, process driven approach has been embraced by the marketplace and is setting new standards in the automotive and agricultural manufacturing marketplace. We see a bright future on the road before us and we are very excited about bringing our solutions to a variety of new industries.
Requirements
- Administrative or operations support experience required; leadership experience preferred.
- Logistics, transportation, supply chain, or distribution experience preferred.
- Proficiency with Microsoft Office, including Outlook, Excel, and PowerPoint.
- Strong data entry, reporting, and record-management skills with high attention to detail.
- Clear and professional communication with customers and internal teams.
- Strong organizational skills with the ability to prioritize tasks and manage competing deadlines.
- Problem-solving mindset with the ability to identify issues and drive resolution.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Positive attitude, strong ownership, and willingness to support team needs.
Responsibilities
- Provide administrative and operational support to managers and the Operations team.
- Serve as a liaison between customers, drivers, dispatch, customer service, and operations.
- Manage and verify shipping documentation, including bills of lading, delivery records, claims, returns, and customer paperwork.
- Track shipments and maintain accurate, real-time updates in internal systems.
- Communicate shipment status, service delays, and exceptions to customers and internal teams.
- Investigate and resolve shipment discrepancies, paperwork issues, and service exceptions.
- Maintain accurate data through timely entry, tracking, reporting, and system updates.
- Support logistics workflows through coordination, reporting, and deadline-driven follow-up.
- Prioritize business-critical tasks to keep daily operations running efficiently.
- Contribute to a positive, team-oriented environment by bringing solutions and supporting team needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
