Administrative Support - Pediatrics

FRIENDSHIP COMMUNITY CARE•West Fork, AR

2d•Onsite

About The Position

The Administrative Support Specialist serves as the first point of contact for families, visitors, and staff at the pediatric preschool location. This role provides essential clerical, customer service, and administrative support to ensure efficient daily operations. The position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Excellent interpersonal and customer service skills
Strong organizational and time management abilities
Attention to detail and accuracy in data entry and recordkeeping
Proficiency with Microsoft Office and ability to learn EHR systems
Ability to handle confidential information with discretion
Effective communication skills, both verbal and written
Ability to multitask and work efficiently in a fast-paced environment
Maintain professionalism and a positive attitude at all times
Demonstrate reliability, punctuality, and accountability
Support the mission and values of the organization
High school diploma or equivalent required
Minimum of 1–2 years of administrative or customer service experience, preferably in a healthcare, education, or pediatric setting
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
The ability to sit for extended periods and perform desk-based tasks.
The employee frequently is required to stand, walk, and reach with hands and arms.
Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

Nice To Haves

associate degree preferred

Responsibilities

Greet families, visitors, and prospective clients in a professional, welcoming manner
Answer and route incoming telephone calls promptly and courteously
Provide general information regarding programs and services
Coordinate and schedule preschool tours for prospective families
Perform general clerical duties including copying, faxing, scanning, and filing
Maintain organized and accurate records, both electronic and paper
Initiate and maintain client profiles in the Electronic Health Record (EHR) system
Run reports and provide administrative data support to management as requested
Support internal auditing of files for compliance and accuracy
Complete purchase orders and coding according to procedure
Track and maintain daily student attendance records
Manage and record daily lunch counts and assist with nutrition program reporting as assigned
Assist with therapy outpatient schedule coordination
Support purchasing activities, including ordering and tracking office and program supplies
Verify payer sources and eligibility for services
Collect co-pays and other payments in accordance with established procedures
Accurately document all financial transactions in compliance with FCC procedures
Maintain confidentiality and compliance with all applicable regulations
Assist with miscellaneous administrative and operational tasks as assigned by the Program Administrator
Support team members and contribute to a positive, collaborative work environment
Maintains confidentiality of all information received regarding Friendship Community Care, Inc. and the clients.
Consumers’ progress notes be maintained and completed daily or as needed on the prescribed forms.
Consumers’ records must be maintained weekly, monthly, quarterly, and yearly.
All information must be filed in consumers’ recorded as needed and updated as prescribed by funding sources.